VxRail: How to collect the logs to troubleshoot a RASR issue?

Summary: How to collect the logs to troubleshoot a RASR issue.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

From version 4.7.510 and above, the log files' location has been changed to a different folder. 
  1. In the RASR navigator press "alt+F2", switch the console to the command line
  2. Change the working directory with the command "cd /"
  3. List the file and folder with the command "ls", "/tmp" folder should be seen.
  4. Change the directory to /tmp/systems, then list the folder with the command "ls"
  5. There is a folder named as node service tag, change to this directory and list the file with the command "ls"
  6. , "/logs" folder should be seen.
  7. Change the directory to "logs" and list all files, RASR logs should be seen as below.
rasr_factory.log
RASR-FIP.log
...


For VxRail 7.x:
 

From version 7.0.000 earlier than 7.0.4xx, the logs files' in the directory "/mnt/RASR/systems/<service tag>/logs"
The steps of RASR log collection are the same as when the version 4.7.510 and above in 4.7 train.


For VxRail 7.0.4xx and 8.0:


The logs in the directory "/tmp/system/<service_tag>/logs"
FIP, FIST, and rasr_make_usb logs are all in this directory.
The steps of RASR log collection are the same as when the earlier versions.



Use either winscp, filezilla or some other file transfer program to download this file.


If the customer does not have a jump server. They must set a temporary IP on the node.
 

Article Properties
Article Number: 000021872
Article Type: How To
Last Modified: 29 Jan 2025
Version:  6
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