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Article Number: 000200673

Dell SP3022 Speakerphone Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell SP3022 Speakerphone. You can reference each section to learn more about the features of the Dell SP3022 Speakerphone and how to use it. ...

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Article Content

Instructions

Table of Contents:

  1. What is in the Dell SP3022 Speakerphone box?
  2. Speakerphone Features
  3. Setting up your Speakerphone
  4. Troubleshooting

Speakerphone SP3022 Product Shot

(Figure.1 Experience rich, clear sound with the world’s most intelligent Microsoft Teams-certified speakerphone. The Dell Speakerphone - SP3022)

 

What is in the Dell SP3022 Speakerphone box

 

What is in the box?

(Figure.2 Dell SP3022 Speakerphone Box Contents)

1 USB Type-C to Type-A adapter Cable 2 Speakerphone
3 Documents    
 


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Speakerphone Features

 

Front View

SP3022 Front View

(Figure.3 Dell SP3022 Speakerphone Front View)

Rear View

SP3022 Rear View

(Figure.4 Dell SP3022 Speakerphone Rear View)

Product Features

SP3022 Features

(Figure.5 Dell SP3022 Speakerphone Front View Product Features)

1 Speakerphone 2 Status LEDs (White/Red/Green)
3 Mute/Unmute Mute/Unmute Icon 4 Volume Up Volume Up Icon
5 Volume Down Volume Down Icon 6 Answer/End/Reject Call Answer/End/Reject Icon
7 Microsoft Teams Teams Icon      
 

SP3022 Cable

(Figure.6 Dell SP3022 Speakerphone Rear View Product Features)

1 USB Type-A Connector 2 USB Type-A to Type-C Adapter
 


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Setting up your Speakerphone

 

Compatibility

Operating Systems:

  • Windows 11, and Windows 10

Using the Dell Peripheral Manager application:

  • Windows 10 or later

Connecting the Speakerphone

The Dell SP3022 Speakerphone sits on your desk beside your computer or under a Dell monitor. A USB Type-A cable or USB Type-A to Type-C adapter connects the speakerphone to a USB port on a compatible monitor. The monitors USB upstream cable connects to your Desktop or laptop.

If the monitor does not include a USB hub, you can plug directly to the Desktop or Laptop computers using a Type-A or Type-C port.

Cable Adapter

(Figure.7 USB Type-A to Type-C Adapter)

Using the Speakerphone or Teams functions

The user guides on the following link take you step-by-step through how to use the speakerphone and its Teams function.


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Troubleshooting

 

Problems Possible solutions
Audio Performance Issues
  • Check and update system BIOS and audio driver for newer version.
Update your computer’s BIOS and SP3022 firmware
SP3022’s buttons do not respond while calling using conferencing applications other than Teams.
  • On applications other than Teams, it is recommended to use the in application controls rather than the buttons on the Dell SP3022.
  • See your manual for the speakerphone buttons behavior with various UC applications.
Answer call button does not work when receiving calls from Teams
  • This occurs when you have multiple conferencing applications that are installed on your device and active simultaneously. In these scenarios, it is recommended to use the in application controls rather than the buttons on the Dell Speakerphone SP3022.
The Echo can be heard during the call
  • SP3022 has the Echo cancellation feature, which minimizes and reduces any echo that is heard on calls.
  • If you hear echo from your device, it is possible that the user on the other end does not have the echo cancellation feature.
No Audio
  • Disconnect and reconnect the Dell Speakerphone SP3022 to your computer.
  • Check the computer sound setting and select the Dell Speakerphone SP3022 as the playback device.
  • Adjust the volume settings to an adequate level.
Microphone does not work
  • Disconnect and reconnect the Dell Speakerphone SP3022 to your computer.
  • Check the computer sound setting and select the Dell SP3022 as the recording device.
Cannot make a phone call or pick up an incoming call in device button using Line, WhatsApp, and WeChat?
  • Confirm if the monitor model used supports the speakerphone.
  • For more information about the supported monitor models, find the SP3022 page at https://www.dell.com/support/home.
Abnormal sound
  • Remove any obstructions between SP3022 and the user.
  • Reconnect SP3022 with your device again.
  • Disable System Audio Enhancements.
Volume is too low
  • Remove any obstructions between SP3022 and the user.
  • Turn the volume to a higher level by pressing the volume up button or using the software UI.
  • Press volume setting on Windows to increase the volume.
 


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Additional Information

 

Additional Information

 

Dell SP3022 Speakerphone Support Site

Learn how to use and troubleshoot problems with the speakerphone you use and your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

Browse to the Dell SP3022 Speakerphone Online Manual Page. Touch or click View PDF to the right of the SP3022 User Guide, which is located in the Manuals and Documents section.


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Article Properties

Affected Product

Dell Speakerphone - SP3022

Last Published Date

16 Jun 2022

Version

1

Article Type

How To

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