Dell Pro Wired Mouse MS3220 Usage and Troubleshooting Guide

Summary: Information about the Dell Pro Wired Mouse MS3220 can be learned by reading this article. You can reference each section to learn more about the features of the Dell Pro Wired Mouse MS3220 and how to use it. ...

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Symptoms

The following article provides information about the Dell Pro Wired Mouse MS3220 You can reference each section to learn more about the features of the Dell Pro Wired Mouse MS3220 and how to use it.

Cause

Not applicable

Resolution

Table of Contents:

  1. What is in the Dell Pro Wired Mouse MS3220 box
  2. Mouse Features
  3. Setting up your mouse
  4. Troubleshooting
  5. Additional Information

 

Work faster and smarter with the Dell Laser Wired Mouse - MS3220

Figure 1: Work faster and smarter with the Dell Pro Wired Mouse MS3220

Work faster and smarter with the Dell Laser Wired Mouse - MS3220

Figure 2: Work faster and smarter with the Dell Pro Wired Mouse MS3220

 

What is in the Dell Pro Wired Mouse MS3220 box

 

Dell MS3220 Mouse Box Contents

Figure 3: Dell Pro Wired Mouse MS3220 Box Contents

1 Laser Wired Mouse 2 Documents

 


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Mouse Features

 

Top View

Dell MS3220 Mouse Top View

Figure 4: Dell Pro Wired Mouse MS3220 Top View

Left View

Dell MS3220 Mouse Left View

Figure 5: Dell Pro Wired Mouse MS3220 Left View

Product Features

Dell MS3220 Product Features

Figure 6: Dell Pro Wired Mouse MS3220 Product Features

1 DPI Toggle button 2 DPI Indicator (Four Levels)
3 Right-Mouse button 4 Scroll Wheel
5 Left-Mouse button 6 Forward and Backward buttons

 

Label Location

Bottom Label Location View

Figure 7: Bottom Label Location View

1 Laser Sensor 2 Label Location

 


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Setting up your mouse

 

Compatibility

Operating Systems:

  • Windows 7, 8, 8.1 and 10; Mac; Linux (Redhat/Ubuntu); Chrome; and Android OS

Using the Dell Peripheral Manager application:

  • Windows 10 or later

Connecting the mouse

The Dell Pro Wired Mouse MS3220 uses a USB Type-a 2.0 connector to connect to your Desktop or Notebook system.

USB 2.0 Type-a Connector

Figure 8: USB 2.0 Type-a Connector

Adjusting the DPI

Press the DPI adjustment button repeatedly to switch between the preset mouse tracking resolutions.

The number of DPI indicator lights that are illuminated indicate the DPI setting. The preset four DPI settings and their indicator lights are as follows:

DPI Adjustments

Figure 9: DPI Adjustments


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Troubleshooting

 

Problems Possible solutions
The mouse is not functioning.
  1. Connect the mouse USB cable to another USB A port. A notification appears indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the drivers are installed before you use the mouse
  2. Restart your computer
Resolving cursor issues
  1. Connect the mouse USB cable to another USB A port. A notification appears indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the drivers are installed before you use the mouse
  2. Ensure that the sensor is not obstructed or dirty
  3. Glass or smooth, glossy surfaces are not appropriate for the mouse sensor to capture movement. Using a dark-colored fabric mouse pad can improve the tracking
  4. Save any data, close any open programs, and then restart the laptop or desktop. If you do not have another mouse or touch screen? You may have to hold the power button down for at least 15 seconds to turn the laptop or desktop off. You may lose any data that is not saved
Resolving mouse button issues
  1. Ensure that nothing is preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down
  2. Connect the mouse USB cable to another USB A port. A notification appears indicating that the driver installation is in progress. If so, wait until a notification appears indicating that the drivers are installed before you use the mouse
  3. Save any data, close any open programs, and then restart the laptop or desktop. If you do not have another mouse or touch screen? You may have to hold the power button down for at least 15 seconds to turn the laptop or desktop off. You may lose any data that is not saved
Troubleshooting a slow-moving cursor
  1. Ensure that the sensor is not obstructed or dirty
  2. Glass or smooth, glossy surfaces are not appropriate for the mouse sensor to capture movement. Using a dark-colored fabric mouse pad can improve the tracking.use pad can improve the tracking
  3. Change the mouse settings to adjust the pointer speed. Click the tab that matches the operating system that is installed on your laptop or desktop and perform the steps within that section to change the settings
    • In the Search box, type main.cpl
    • Click or tap main.cpl in the list of programs
    • Move the slider under Select a Pointer Speed to adjust the cursor speed to the wanted level
    • Click or tap OK
 


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Additional Information

 

Dell Mouse Support Site

Learn how to use and troubleshoot problems with the mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell Pro Wired Mouse MS3220 User Guide, browse to the Dell Pro Wired Mouse MS3220 Online Manual Page. Touch or click the View PDF button to the right of the Mouse User Guide which is located in the Manuals and Documents section.


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Affected Products

Dell Pro Wired Mouse MS3220
Article Properties
Article Number: 000175267
Article Type: Solution
Last Modified: 01 Jul 2025
Version:  5
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