Dell Optimizer Collaboration Touchpad Icons Not Lighting Up During Active Zoom Meeting

Summary: Dell Optimizer Collaboration Touchpad feature requires an active operating system (OS) user account login in order to sync with Zoom.

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Symptoms

When a user does not log in into their operating system account within 10 minutes of the personal computer starting up. Dell Optimizer service would still start up on its own, but it will timeout when syncing with Zoom. This causes Collaboration Touchpad icons to be temporarily inactive.

Cause

Not applicable

Resolution

To resolve the touchpad icons not lighting up during active Zoom meetings use one of the following resolutions:

  • Launch the Dell Optimizer application (or perform any Command-Line Interface (CLI) command). This restarts the Collaboration Touchpad connection with Zoom.
  • Restart the computer and login with an operating system user account within 10 minutes.

Affected Products

OptiPlex, Latitude, Fixed Workstations, Mobile Workstations, Dell Optimizer
Article Properties
Article Number: 000200676
Article Type: Solution
Last Modified: 17 Jul 2025
Version:  9
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