AppSync: Not enough space to create the consolidated log file
Summary: Agent Log fails with: Not enough space to create the consolidated log file
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Symptoms
New Client Install
GUI ERROR
Support // AppSync Log Collection
Agent Log fails with: Not enough space to create the consolidated log file
Below are the errors we can see from the AppSync logs:
AppSync server logs:
<DATE> INFO [EJB default - 6] [commands.logCollection.CollectLogsCommandBean]
>>> Collecting logs for unix host <Client-Host>
<DATE> INFO [EJB default - 6] [commands.logCollection.CollectLogsCommandBean]
>>> consolidateUnixLogs flag is true.
Creating the consolidated log on host : <Client-Host>
<DATE> DEBUG [EJB default - 6] >>> Entered createConsolidatedLog
<DATE> DEBUG [EJB default - 6] >>> Returning : MaxInputBufferSize :65536
<DATE> INFO [EJB default - 6] >>> acpInstallPath in createConsolidatedLog is: /opt/emc/appsync
<DATE> DEBUG [EJB default - 5] [com.emc.archway.services.entity.AWEntityServiceBean]
>>> deleting entity :12345678-1234-12345678 Entity :com.emc.archway.esrs.LogCollectionEntity
<DATE> INFO [EJB default - 6] >>> Log location is: /opt/emc/appsync/logs/consolidatedlogs
<DATE> DEBUG [EJB default - 5] [com.emc.archway.commands.logCollection.ScheduleAutomatedLogDeletionCommandBean]
>>> ESRS Automated log deletion is being scheduled.
<DATE> INFO [EJB default - 5] [com.emc.archway.commands.logCollection.CollectLogsCommandBean]
>>> Sleeping for 10 seconds for jobs to complete,
log collection is being performed from selected resources .
<DATE> INFO [EJB default - 6] >>> result.getOutput():Sudo user :
Trying to del old consolidated logfiles
##########################################################
Total size of Logs in bytes : 113190918.0
Total available size in bytes : 3901288.0
##########################################################
<DATE> ERROR [EJB default - 6] >>> Error occured while doing ssh. Log consolidation failed.:
Not enough space to create the consolidated log file
<DATE> ERROR [EJB default - 6] >>>
Not enough space to create the consolidated log file
<DATE> ERROR [EJB default - 6] [com.emc.archway.commands.logCollection.CollectLogsCommandBean]
>>> Exception Occurred: SpaceNotAvailableException, Message:
Not enough space to create the consolidated log file
GUI ERROR
Support // AppSync Log Collection
Agent Log fails with: Not enough space to create the consolidated log file
Below are the errors we can see from the AppSync logs:
AppSync server logs:
<DATE> INFO [EJB default - 6] [commands.logCollection.CollectLogsCommandBean]
>>> Collecting logs for unix host <Client-Host>
<DATE> INFO [EJB default - 6] [commands.logCollection.CollectLogsCommandBean]
>>> consolidateUnixLogs flag is true.
Creating the consolidated log on host : <Client-Host>
<DATE> DEBUG [EJB default - 6] >>> Entered createConsolidatedLog
<DATE> DEBUG [EJB default - 6] >>> Returning : MaxInputBufferSize :65536
<DATE> INFO [EJB default - 6] >>> acpInstallPath in createConsolidatedLog is: /opt/emc/appsync
<DATE> DEBUG [EJB default - 5] [com.emc.archway.services.entity.AWEntityServiceBean]
>>> deleting entity :12345678-1234-12345678 Entity :com.emc.archway.esrs.LogCollectionEntity
<DATE> INFO [EJB default - 6] >>> Log location is: /opt/emc/appsync/logs/consolidatedlogs
<DATE> DEBUG [EJB default - 5] [com.emc.archway.commands.logCollection.ScheduleAutomatedLogDeletionCommandBean]
>>> ESRS Automated log deletion is being scheduled.
<DATE> INFO [EJB default - 5] [com.emc.archway.commands.logCollection.CollectLogsCommandBean]
>>> Sleeping for 10 seconds for jobs to complete,
log collection is being performed from selected resources .
<DATE> INFO [EJB default - 6] >>> result.getOutput():Sudo user :
Trying to del old consolidated logfiles
##########################################################
Total size of Logs in bytes : 113190918.0
Total available size in bytes : 3901288.0
##########################################################
<DATE> ERROR [EJB default - 6] >>> Error occured while doing ssh. Log consolidation failed.:
Not enough space to create the consolidated log file
<DATE> ERROR [EJB default - 6] >>>
Not enough space to create the consolidated log file
<DATE> ERROR [EJB default - 6] [com.emc.archway.commands.logCollection.CollectLogsCommandBean]
>>> Exception Occurred: SpaceNotAvailableException, Message:
Not enough space to create the consolidated log file
Cause
Not enough space in /tmp on the AIX host
There is enough space in /opt/emc/appsync/logs/consolidatedlogs.
There is enough space in /opt/emc/appsync/logs/consolidatedlogs.
Resolution
Need to perform any of the below two steps to resolve:
1.Increase space in /tmp on AppSync Client Host
2. De-Select Collect consolidated log in AppSync GUI
1.Increase space in /tmp on AppSync Client Host
2. De-Select Collect consolidated log in AppSync GUI
Affected Products
AppSyncProducts
AppSyncArticle Properties
Article Number: 000168177
Article Type: Solution
Last Modified: 18 Sept 2025
Version: 3
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