Dell Display Pixel Guidelines

Summary: This article provides information about Dell's display pixel guidelines for LCD panels of Dell monitors and laptops. Learn what is a pixel or dot, what is premium panel guarantee, howSee more

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Symptoms

Table of Contents:

  1. Display pixel guidelines
  2. Pixel or dot grid
  3. What is a Premium Panel Guarantee?
  4. Frequently asked questions

Dell Display Pixel Guidelines

Each pixel is made up of a red, green, and blue subpixel. When a subpixel is fixed in an unchanging state, the visible result is a tiny black, white, or colored spot that displays on the screen. There are generally two types of subpixel defects: bright and dark subpixel defects. A subpixel defect is also seen as a dot defect.

SLN130145_en_US__1I_LCD_Bright_Pixel_TM_V1
Illustration of a bright pixel on a black background
Bright pixel defect: A subpixel remains permanently lit resulting in a white, or colored dot on a black background. Bright pixels can be white, red, blue, or green and can be identified on a black background.
SLN130145_en_US__2I_LCD_Dead_Pixel_TM_V1
Illustration of a dark or dead pixel on a white background
Dark or dead pixel defect: A subpixel remains permanently unlit resulting in a black dot on a white background. Dead pixels can be identified on any background color except on a black background.

Premium Panel Guarantee is premium within the industry because it is guaranteed during the term of the limited hardware warranty to have zero pixels stuck in the "on" position—a factor that results in a bright dot on the display.

Cause

During the LCD manufacturing process, it is not uncommon for one or more subpixels to become fixed in an unchanging state causing a bright or dead pixel. A display with 1 to 5 fixed subpixel is considered normal and within industry standards.

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What is Premium Panel Guarantee?

Dell offers a Premium Panel Guarantee that ensures zero "bright pixel" defects on Dell UltraSharp, Professional, and Alienware monitors.

While defective pixels do not necessarily impair the performance of the monitor, they can be distracting, especially if the pixels are in positions where viewing quality is reduced.

Unyielding commitment to quality and customer satisfaction has driven Dell to offer a Premium Panel Guarantee as part of the standard limited hardware warranty. Even if one bright pixel is found, a free monitor exchange is guaranteed during the limited hardware warranty period.

Premium Panel Guarantee is available for Dell UltraSharp, Professional, and Alienware monitors that are sold with systems or as stand-alone units, and is included with the standard 1 year or 3-year limited hardware warranty. Customers who purchase an extended warranty can also take advantage of this coverage during the limited hardware warranty period.

NOTE: The availability of specific warranty services may vary across different regions.

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Resolution

Pixel or dot Grid

Monitors or laptop LCD panels are subject to replacement depending on criteria that are outlined in Table 1 and Table 2.

NOTE: Only fixed subpixels or dots (bright or dark) visible to the naked eye at normal viewing distance are be eligible for replacement.
 
Dell monitor Bright subpixel Dark subpixel Total subpixel
Flat-panel monitors with Premium Panel Guarantee:
  • Dell UltraSharp monitors (U, UP, UZ series)
  • Dell Professional monitors (P series)
  • Dell S Series monitors (S series monitors released from 2020 onwards)
  • Alienware monitors (AW series)
  • Dell Gaming monitors (S series Gaming, except S2716DG and S2417DG)
    NOTE: Dell S2716DG and S2417DG monitors are not covered under the Premium Panel Guarantee.
  • Dell C-series monitors (24 to 34 inch)
  • 1 or more
  • 6 or more
  • Bright subpixel = 1 or more
  • Dark subpixel = 6 or more
Dell monitors (D series)
  • 6 or more
  • 9 or more
  • Combination of bright and dark subpixel = 9 or more
OLED panel monitors with Premium Panel Guarantee
  • Alienware monitors (AW5520QF)
  • 1 or more
  • 13 or more
  • Combination of bright and dark subpixel = 13 or more
Dell C-series monitors (55 inch and larger)
  • 55 to 65 inches
  • 70 inches and larger
  • 6 or more
  • 6 or more
  • 13 or more
  • 16 or more
  • Combination of bright and dark subpixel = 13 or more
  • Combination of bright and dark subpixel = 16 or more
All other Dell flat-panel monitors S, SE, E and IN series monitors (including S2716DG and S2417DG)
  • 6 or more
  • 6 or more
  • Combination of bright and dark subpixel = 6 or more
Table 1: Dell monitor LCD pixel or dot policy

 


 

Dell laptop Bright subpixel Dark subpixel Total subpixel
Dell laptop LCD screen with standard panel (HD (1366 x 768) or below resolution) on:
  • Dell Inspiron
  • Dell Latitude
  • Dell Precision Mobile workstation
  • Dell Studio
  • Dell Vostro
  • Dell XPS
  • Alienware
  • 3 or more
  • 6 or more
  • Combination of bright and dark subpixel = 6 or more
Dell laptop LCD screen with Premium Panel Guarantee (HD+ (1600 x 900) and above resolution):
  • Dell Inspiron
  • Dell Latitude
  • Dell Latitude ATG
  • Dell Latitude XFR
  • Dell Precision Mobile workstation
  • Dell Studio
  • Dell Vostro
  • Dell XPS
  • Alienware
  • 1 or more
  • 6 or more
  • Bright subpixel = 1 or more
  • Dark subpixel = 6 or more
Table 2: Dell laptop LCD pixel or dot policy

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Additional Information

Frequently Asked Questions

Click to expand a section, and get more information.

Bright pixel is a pixel with a defect in its ability to display the correct color output. It may look like a tiny black or white spot on the screen. When the pixel remains permanently lit, it is known as a bright pixel.

No. A defective pixel remains permanently lit until the monitor is powered off.

Dell Premium Panel Guarantee applies to Dell UltraSharp, Professional, and Alienware monitors with bright subpixel defects only. The Premium Panel Guarantee does not cover monitors with dark or black type of dead pixels.

Dell Premium Panel Guarantee applies to all Dell UltraSharp, Professional, and Alienware monitors purchased directly from Dell, and from retail stores.

NOTE: If you purchased a Dell UltraSharp, Professional, or Alienware monitor through Best Buy in the USA, you can exchange it at any Best Buy store that is located in the USA. To receive warranty service at a Best Buy store, you must have the original sales receipt of the purchase.
  1. Power off the computer and the monitor.
  2. Unplug the video cable (VGA, DVI, HDMI, or DisplayPort) from the monitor.
  3. Clean the screen with a lint-free cloth, as dust may be the "spot" that is seen.
  4. Plug the power cable to the monitor.
  5. Power on the monitor.
  6. A floating box on a black background is displayed.
  7. Check the screen for bright subpixels. These pixels are lit resulting in a white or colored (red, green, or blue) dot on a black background.
    Alternatively, you can also run the monitor or LCD Built-In Self-Test (BIST). See the Dell knowledgebase article How to Run the Built-In Diagnostics on a Dell Monitor or How to Run the LCD Built-in Self-Test on a Dell Laptop.
  8. Identify bright dot or bright subpixels or any other type of distortion on the screen.
  9. If you notice a defect, contact Dell Technical Support.
NOTE: Dell's limited hardware warranty covers the monitor against a defective unit and/or workmanship. If a part fails during the Limited Warranty period, contact Dell Technical Support to troubleshoot the unit. If the issue is identified as a bright or dark subpixel after troubleshooting, Dell will ship a replacement unit depending on the status of the limited hardware warranty of the affected unit.
  1. Power off the computer and the monitor.
  2. Unplug the video cable(VGA, DVI, HDMI, or DisplayPort) from the monitor.
  3. Clean the screen with a lint-free cloth, as dust may be the "spot" that is seen.
  4. Plug the power cable to the monitor.
  5. Power on the monitor.
  6. Run the monitor or LCD Built-in Self-Test. See the Dell knowledge base article How to Run the Built-In Diagnostics on a Dell Monitor or How to Run the LCD Built-in Self-Test on a Dell Laptop.
  7. The screen should now alternate between multiple colors (white, red, green, blue, and black).
  8. Identify dark dot or dark subpixels or any other type of distortion on the screen.
  9. If you notice a defect, contact Dell Technical Support.
NOTE: Dell's limited hardware warranty covers the monitor against a defective unit and/or workmanship. If a part fails during the Limited Warranty period, contact Dell Technical Support to troubleshoot the unit. If the issue is identified as a bright or dark subpixel after troubleshooting, Dell will ship a replacement unit depending on the status of the limited hardware warranty of the affected unit.

Dell's limited hardware warranty covers the monitor against a defective unit and/or workmanship. If a part fails during the Limited Warranty period, contact Dell Technical Support to troubleshoot the unit. If the issue is identified as a bright subpixel after troubleshooting, Dell will ship a replacement unit the next business day.

During the term of the limited hardware warranty, Dell monitors include all the benefits of Dell's 24x7 toll-free technical support and Advanced Exchange Service.

NOTE: If you purchased a Dell UltraSharp, Professional, or Alienware monitor through Best Buy in the USA, you can exchange it at any Best Buy store that is located in the USA. To receive warranty service at a Best Buy store, you must have the original sales receipt of the purchase.

While most manufacturers only provide a 30-day zero bright subpixel guarantee, Dell Premium Panel Guarantee is valid for the entire term of the limited hardware warranty of 1 year or 3 years, and extended warranty term of 4 years or 5 years.

The limited hardware warranty for Dell monitors purchased independent of a system, lasts for the time period that is indicated on the packing slip, invoice, or receipt. Dell monitors purchased with a system are covered under the limited hardware warranty of the system.

Display issues on a Dell laptop or flat panel monitor are caused by either the LCD panel, video card (GPU), or display settings. Some of the symptoms that indicate a display or video issue are:

  • Blank or black screen
  • Horizontal or vertical lines
  • Color fade
  • Fuzzy or blurry image
  • Distorted or stretched image
  • Geometric distortion
  • Light leak or light bleeding
  • Flickering
  • Light or dark patches
  • Bright or dead pixels

To learn more about troubleshooting display issues, see the Dell knowledge base article

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SLN130145_en_US__10Monitors For more information and support for your Dell monitor, laptop or tablet screen, see our Monitor Support site.

Article Properties


Affected Product

Chromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Monitors & Accessories, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models

Last Published Date

21 Feb 2021

Version

5

Article Type

Solution

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