CloudIQ: General procedures to onboard VxRail into CloudIQ

CloudIQ Overview

CloudIQ is a no-cost, cloud-based application that leverages Machine Learning to proactively monitor and measure the overall health of Dell infrastructure and Connectrix switches through intelligent, comprehensive, and predictive analytics. This article steps through the requirements to enable CloudIQ on Dell VxRail Hyperconverged systems.
 

Prerequisites

• Valid Dell Support Credentials - meaning the user account email being used to login to CloudIQ has inherited site relationship to the site where the asset resides.  
• Valid Support Contract - at least one of the nodes within a VxRail cluster must have a ProSupport or ProSupport Plus contract for the cluster to be seen within CloudIQ.
• The nodes within the VxRail cluster may span more than one site ID, but the Dell user account (email) must have access to all sites where the nodes reside and company profile id should be the same.
• Connectivity to Secure Remote Services Gateway

• For VxRail version 4.5.x, after Secure Remote Services is enabled, enable Telemetry Settings.
• For VxRail version 4.7.x and 7.0.x, enable Customer Improvement Program during Secure Remote Services configuration.
• Minimum versions:

                    4.5.215
                    4.7.100
                    7.0

• VxRail Clusters running v7.0.3.350 or greater can directly connect using the connectivity agent, ESE, or they can use the gateway.

Onboarding

Configure Secure Remote Services

See the appropriate VxRail Administration Guide (section "Enabling Secure Remote Services.")

V4.7.x - VxRail Administration Guide
V7.0.x - VxRail Administration Guide or see Solve Online for VxRail
 

Enable Telemetry for CloudIQ.

For VxRail v4.5.x, you must enable Telemetry Settings. The default and recommended collection level is Basic. This collects samples once per hour.

For VxRail v4.7.x and 7.0.x, you must enable Customer Improvement Program. The default and recommended collection level is Medium. This collects samples once per hour.
 

VxRail Visibility in CloudIQ

Existing MyVxRail Users:

• VxRail clusters are automatically onboarded to CloudIQ. No additional actions are required.

VxRail users logging in for the first time:

• Log in to MyVxRail - All VxRail clusters are automatically onboarded into CloudIQ. No additional actions are required.
• Log in to CloudIQ - User steps through CloudIQ onboarding screens including CloudIQ description and licensing agreement. VxRail systems are automatically onboarded to CloudIQ.

Intelligent MultiSystem Updates Feature

• To perform an intelligent multisystem updates operation, each user must enable vCenter-base access control using "Enable vCenter Access Control" wizard from HCI Settings page.

 

Accessing CloudIQ Portal

CloudIQ can be accessed by navigating directly to the following URL in a web browser: https://cloudiq.dell.com

Log in to CloudIQ using your Dell Pro Support credentials.
 
When a new user logs in to CloudIQ, they step through the following onboarding screens:
 
Upon logging in to CloudIQ, the user sees all the systems that are successfully sending data to CloudIQ. In situations where the user has not successfully configured any systems to send data to CloudIQ, they are directed to the Connectivity page in the CloudIQ UI where they see their CloudIQ compatible systems.