Dell Pro Desktop Speakerphone SP3022 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Pro Desktop Speakerphone SP3022. You can reference each section to learn more about the features of the Dell Pro Desktop Speakerphone SP3022 and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Dell Pro Desktop Speakerphone SP3022 box?
  2. Speakerphone Features
  3. Setting up your Speakerphone
  4. Troubleshooting

Speakerphone SP3022 Product Shot

(Figure.1 Experience rich, clear sound with the world’s most intelligent Microsoft Teams-certified speakerphone. Dell Pro Desktop Speakerphone SP3022)

 

What is in the Dell Dell Pro Desktop Speakerphone SP3022 Speakerphone box

 

What is in the box?

(Figure.2 Dell Pro Desktop Speakerphone SP3022 Box Contents)

1 USB Type-C to Type-A adapter Cable 2 Speakerphone
3 Documents    

 


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Speakerphone Features

 

Front View

SP3022 Front View

(Figure.3 Dell Pro Desktop Speakerphone SP3022 Front View)

Rear View

SP3022 Rear View

(Figure.4 Dell Pro Desktop Speakerphone SP3022 Rear View)

Product Features

SP3022 Features

(Figure.5 Dell Pro Desktop Speakerphone SP3022 Front View Product Features)

1 Speakerphone 2 Status LEDs (White/Red/Green)
3 Mute/Unmute Mute/Unmute Icon 4 Volume Up Volume Up Icon
5 Volume Down Volume Down Icon 6 Answer/End/Reject Call Answer/End/Reject Icon
7 Microsoft Teams Teams Icon      

 

SP3022 Cable

(Figure.6 Dell Pro Desktop Speakerphone SP3022 Rear View Product Features)

1 USB Type-A Connector 2 USB Type-A to Type-C Adapter

 


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Setting up your Speakerphone

 

Compatibility

Operating Systems:

  • Windows 11, and Windows 10

Using the Dell Peripheral Manager application:

  • Windows 10 or later

Connecting the Speakerphone

The Dell Pro Desktop Speakerphone SP3022 sits on your desk beside your computer or under a Dell monitor. A USB Type-A cable or USB Type-A to Type-C adapter connects the speakerphone to a USB port on a compatible monitor. The monitors USB upstream cable connects to your Desktop or laptop.

If the monitor does not include a USB hub, you can plug directly to the Desktop or laptops using a Type-A or Type-C port.

Cable Adapter

(Figure.7 USB Type-A to Type-C Adapter)

Using the Speakerphone or Teams functions

The user guides on the following link take you step by step through how to use the speakerphone and its Teams function.


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Troubleshooting

 

Problems Possible solutions
Audio Performance Issues
  • Check and update system BIOS and audio driver for a newer version.
Update your computer’s BIOS and Dell Pro Desktop Speakerphone SP3022 firmware.
  • Update your computer’s BIOS and drivers from:
  • Update your Dell Pro Desktop Speakerphone SP3022 Firmware (FW) from:
  • Driver update only possible on Windows 11 or Windows 10 64-Bit Operating System computer.
  • You must connect Dell Pro Desktop Speakerphone SP3022 to your computer before updating FW.
Dell Pro Desktop Speakerphone SP3022’s buttons do not respond while calling using conferencing applications other than Teams.
  • On applications other than Teams, it is recommended to use the in application controls rather than the buttons on the DDell Pro Desktop Speakerphone SP3022.
  • See your manual for the speakerphone buttons behavior with various UC applications.
The answer call button does not work when receiving calls from Teams.
  • This occurs when you have multiple conferencing applications that are installed on your device and active simultaneously. In these scenarios, it is recommended to use the in application controls rather than the buttons on the Dell Pro Desktop Speakerphone SP3022.
The Echo can be heard during the call.
  • Dell Pro Desktop Speakerphone SP3022 has the Echo cancellation feature, which minimizes and reduces any echo that is heard on calls.
  • If you hear an echo from your device, it is possible that the user on the other end does not have the echo cancellation feature.
No Audio
  • Disconnect and reconnect the Dell Pro Desktop Speakerphone SP3022 to your computer.
  • Check the computer sound setting and select the Dell Pro Desktop Speakerphone SP3022 as the playback device.
  • Adjust the volume settings to an adequate level.
Microphone does not work.
  • Disconnect and reconnect the Dell Pro Desktop Speakerphone SP3022 to your computer.
  • Check the computer sound setting and select the Dell Pro Desktop Speakerphone SP3022 as the recording device.
Cannot make a phone call or pick up an incoming call in device button using Line, WhatsApp, and WeChat?
  • Confirm if the monitor model used supports the speakerphone.
  • For more information about the supported monitor models, find the Dell Pro Desktop Speakerphone SP3022 page at https://www.dell.com/support/home.
Abnormal sound
  • Remove any obstructions between the Dell Pro Desktop Speakerphone SP3022 and the user.
  • Reconnect Dell Pro Desktop Speakerphone SP3022 with your device again.
  • Disable System Audio Enhancements.
Volume is too low.
  • Remove any obstructions between the Dell Pro Desktop Speakerphone SP3022 and the user.
  • Turn the volume to a higher level by pressing the volume up button or using the software UI.
  • Press volume setting on Windows to increase the volume.

 


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Additional Information

 

Additional Information

 

Dell Pro Desktop Speakerphone SP3022 Support Site

Learn how to use and troubleshoot problems with the speakerphone you use and your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

Browse to the Dell Pro Desktop Speakerphone SP3022 Online Manual Page. Touch or click View PDF to the right of the Dell Pro Desktop Speakerphone SP3022 User Guide, which is located in the Manuals and Documents section.


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Affected Products

Dell Pro Desktop Speakerphone SP3022
Article Properties
Article Number: 000200673
Article Type: How To
Last Modified: 18 Jul 2025
Version:  3
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