Dell AIOps Health Score in MyService360
Summary: Learn how the MyService360 services analytics dashboard integrates the Dell AIOps (formerly CloudIQ) Health Score into the Install Base views. This integration streamlines services and product health management by IT admins using the MyService360 and Dell AIOps portals. Verify supported products by portal and access helpful Dell AIOps resources. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
Instructions:
Introduction to Dell AIOps: AI-driven observability and automation
Dell AIOps (formerly known as CloudIQ and APEX AIOps Infrastructure Observability) is a cloud-based, AI-driven observability and management solution designed to optimize Dell infrastructure. It delivers real-time insights to maximize infrastructure performance, strengthen cybersecurity, enhance sustainability, and support proactive planning. Featuring an intuitive platform and a generative AI assistant, Dell AIOps helps you minimize risks, boost efficiency, and simplify IT operations, all within a continuous experience.
For Dell AIOps access, Dell systems must have ProSupport and ProSupport Plus service coverage. Dell AIOps supports a broad range of Dell products for IT infrastructure and, from this list, the following product categories are also supported in the MyService360 experience: Dell data protection, storage, server, networking, hyperconverged, and converged systems.
Dell AIOps Health Score data is also integrated and displayed in the Online Support views.
Dell AIOps Health Score in MyService360
MyService360 is an online portal for services management & analytics for IT infrastructure. It is accessed at Dell Online Support and provides a customizable cloud-based dashboard that simplifies complex datasets for support and services into actionable intelligence. Move continuously from real-time analytics and data visualizations across your complex infrastructure, to online self-service, and an end-to-end service history for Dell products.
MyService360 displays the Health Score from Dell AIOps in INSTALL BASE within the table views for Connectivity. This is for the Dell systems that are supported and enabled in both the MyService360 and Dell AIOps portals.
The Health Score range for Dell AIOps monitored systems is displayed in MyService360 as follows:
- Good: 95-100 (Green)
- Fair: 74-94 (Yellow)
- Poor: 0-73 (Red)
Figure 1: Example of the Health Score column in an Install Base view.
Dell AIOps leverages a suite of advanced analytics to determine the proactive Health Score for a system. Users can quickly identify the systems at highest risk in their environment. The Health Score is a number ranging from 100 to 0, with 100 being a perfect Health Score, and is based on five categories; Components, Configuration, Capacity, Performance, and Data Protection. The details of the issues in each category that make up the Health Score can only be found in the Dell AIOps dashboard. Read the paper.
From your MyService360 view, you can click the Good, Fair, or Poor status message to launch your Dell AIOps dashboard in a separate browser tab. You see the Health tab for the specific Dell system in your Dell AIOps view where you can find more details.
MyService360 may also display the following messages when a Health Score is unavailable:
| Message displayed in the Health Score column | Potential reasons and actions |
|---|---|
| Validate APEX AIOps Infrastructure Observability Connection |
Tip: Learn more about enabling Dell AIOps access.
Tip: Click the Validate APEX AIOps Infrastructure Observability Connection link in MyService360 to launch your Dell AIOps dashboard. From the left menu, select Admin, then Connectivity. In this table view, scroll right to the Instructions column. Select the Enable Dell AIOps link for the specific Dell system to get started.
|
| More Information | The Dell system is:
Tip: Learn more about Dell AIOps and access all resources.
|
Resources for Dell AIOps
You can find detailed technical information to help you onboard the following products to the Dell AIOps portal.
Note: The legacy references to Dell AIOps, namely CloudIQ and APEX AIOps Infrastructure Observability, in technical documentation and online dashboards will be updated accordingly over time.
Note: Only FOS and NX-OS versions that are listed in the E-Lab Navigator are supported.
- Dell Unity storage systems Dell Unity: General Procedures to Onboard Unity Arrays to APEX AIOps Observability (User Correctable).
- Isilon systems running OneFS versions 8.2.x PowerScale CloudIQ: General Procedures to Onboard PowerScale to CloudIQ.
- PowerEdge systems that OpenManage Enterprise version 3.7 or later monitor Onboard PowerEdge to Dell AIOps with OpenManage Enterprise.
- PowerFlex systems running version 3.6.x or later, and PowerFlex Manager version 3.7 or later PowerFlex: General Procedures to Onboard PowerFlex Systems to Dell AIOps.
- PowerMax and VMAX Enterprise systems that are managed by using Unisphere version 9.0.1.6 or later Dell AIOps: VMAX, VMAX3, VMAX All Flash, and PowerMax Onboarding Overview/PowerMax with Cybersecurity Onboarding (Log in to Dell Support may be required to view this article.)
- PowerProtect DD series systems running DDOS version 7.4.0.5 or later CloudIQ: General Procedures to Onboard PowerProtect Data Domain into CloudIQ and Cybersecurity,
- PowerProtect Data Manager systems running PowerProtect Data Manager version 19.1 or later Dell AIOps: General procedures to onboard PowerProtect Data Manager into Dell AIOps.
- PowerScale systems running OneFS version 9.0.0.0 or later PowerScale CloudIQ: General Procedures to Onboard PowerScale to CloudIQ.
- PowerStore systems running PowerStoreOS version 1.0.0.0.5.109 or later Dell AIOps: PowerStore Onboarding Overview, Cybersecurity Onboarding
- PowerSwitch systems running OS10 version 10.5.3 or later APEX AIOps Infrastructure Observability: General Procedures to Onboard PowerSwitch Systems to APEX AIOps Infrastructure Observability.
- PowerVault ME4 Series systems running firmware version GT280R004-01 or later APEX AIOps Observability: General Procedures to Onboard PowerVault ME Series Arrays.
- PowerVault ME5 Series systems APEX AIOps Observability: General Procedures to Onboard PowerVault ME Series Arrays.
- SC Series storage systems running version 7.3 or later General procedures to onboard SC Series arrays to CloudIQ. (Log in to Dell Support may be required to view this article.)
- VxRail systems running VxRail version 4.5.215 or later, 4.7.001 or later, or 7.0.000 or later APEX AIOps Infrastructure Observability: General procedures to onboard VxRail into APEX AIOps Infrastructure Observability.
- XtremIO systems running version 6.2.1 or later General procedures to onboard XtremIO arrays to CloudIQ. (Log in to Dell Support may be required to view this article.)
- In Dell AIOps, Performance anomaly content only displays for Dell PowerMax, PowerStore, PowerVault ME Series, SC Series, Unity, VMAX, and XtremIO systems. Capacity anomaly content only displays for Dell PowerMax, PowerVault ME Series, Unity, and VMAX systems.
- Dell AIOps displays Connectrix switches, and APEX Data Storage Services, Converged, Dell Isilon, PowerFlex, PowerMax, PowerProtect DD series, PowerProtect Data Manager, PowerScale, PowerStore, Unity, VMAX, VxRail, and XtremIO systems based on the Location ID as defined in the Install Base. PowerVault ME Series, PowerSwitch, and SC Series systems are not available in the Install Base.
- When PowerVault ME Series and PowerSwitch systems are added, Dell AIOps creates a default site for the system using its Service Tag, with a prefix of Site-. Subsequent users from the same company who add that same PowerVault ME Series systems are added as users with site visibility to that site.
- When a user adds an SC Series system, Dell AIOps creates a default site for the system using its serial number, with a prefix of Site-. Subsequent users from the same company, who add that same SC Series system, are added as users with site visibility to that site.
- Dell AIOPs Paper: A detailed guide to using Dell AIOPs to proactively monitor and troubleshoot Dell systems.
Affected Products
Converged Infrastructure, VxBlock and Vblock Systems, Hyper-converged Systems, VxRail, PowerProtect Data Manager Appliance, Connectrix, Connectrix, Connectrix B-Series, Connectrix D-Series, Connectrix MDS-Series, Connectrix B-Series
, Connectrix MDS-Series, CloudIQ, Isilon, PowerMax, VMAX, XtremIO, Dell EMC Unity, CloudIQ, CloudIQ for PowerSwitch, Connectrix, Connectrix B-Series Hardware, Connectrix B-Series Software, Connectrix D-Series Hardware, Connectrix MDS-Series Firmware, Connectrix MDS-Series Hardware, Connectrix MDS-Series Software, PowerProtect Data Manager, Isilon, Isilon InsightIQ, Isilon IQ-Series, Isilon NL-Series, PowerScale OneFS, Isilon S-Series, Isilon Switches, Isilon X-Series, PowerProtect Data Manager Software, PowerMax, PowerMax Engine, PowerProtect Software, Dell EMC Unity Family, Dell EMC Unity Hybrid, VMAX, VMAX Series, VMAX3 Series, VxBlock and vBlock Systems Series, VxRail Appliance Family, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail E Series Nodes, VxRail Gen2 Hardware, VxRail P Series Nodes, VxRail S Series Nodes, VxRail Software, VxRail V Series Nodes, XtremIO Family, XtremIO X1, XtremIO X2
...
Article Properties
Article Number: 000206380
Article Type: How To
Last Modified: 13 Nov 2025
Version: 14
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.