Unable to Turn on Alienware Wireless Gaming Headset AW720H, AW725H, or AW920H Upon Arrival
Summary: This article provides information about how to turn on Alienware Wireless Gaming Headset upon arrival.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Alienware Wireless Gaming Headset users may report that they are unable to turn on their headset upon arrival.
Affected Models:
- Alienware Dual Mode Wireless Gaming Headset AW720H
- Alienware Tri-Mode Wireless Gaming Headset AW725H
- Alienware Tri-Mode Wireless Gaming Headset AW920H
Cause
The headset is in shipping mode to protect the battery from accidental activation during transportation.
Resolution
Ensure that your computer is turned on. Follow the step below to connect the headset using the charging cable. This will end the shipping mode, and the headset will now turn on.
To charge the headset, connect USB-C end of the USB-A to USB-C cable to the USB-C port on your headset. Connect the other end to the USB port on your computer (Figure 1 for AW720H, and figure 2 for AW920H).
(Figure 1. Charging Alienware Dual Mode Wireless Gaming Headset AW720H)
(Figure 2. Charging Alienware Tri-Mode Wireless Gaming Headset AW920H)
Note: See the User's manual for more information.
Affected Products
Alienware Tri-Mode Wireless Gaming Headset AW725H, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Dual Mode Wireless Gaming Headset AW720HProducts
Alienware, Inspiron Desktop, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, XPS Tablets, Fixed Workstations, Mobile WorkstationsArticle Properties
Article Number: 000213964
Article Type: Solution
Last Modified: 19 Apr 2025
Version: 7
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