Latitude 7320 Detachable and Latitude 7350 Detachable BIOS Update Take a Long Time

Summary: Information about a long BIOS update time for the Latitude 7320 Detachable and Latitude 7350 Detachable laptops.

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Symptoms

The Latitude 7320 Detachable and Latitude 7350 Detachable take a long time to update the BIOS. It takes about 15 minutes to complete the BIOS update if the keyboard is connected. It takes about eight minutes to complete the BIOS update if the keyboard is not connected.

Affected Platforms:

  • Latitude 7320 Detachable
  • Latitude 7350 Detachable

Cause

This is an expected behavior. The Latitude 7320 Detachable and Latitude 7350 Detachable BIOS include a keyboard firmware package. During the BIOS update, the keyboard firmware is updated simultaneously.

Resolution

Wait until the BIOS update completes successfully.

Do not disconnect the keyboard from the Latitude during the BIOS update process. The keyboard stops working if it is disconnected from the Latitude during the BIOS update.

Affected Products

Latitude 7320 Detachable, Latitude 7350 Detachable
Article Properties
Article Number: 000223095
Article Type: Solution
Last Modified: 07 Apr 2025
Version:  4
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