HP Printer Connected to Latitude or XPS With an ARM Processor Cannot Print

Summary: Learn about HP printers failing to print when attached to a Latitude 5455, Latitude 7455, or XPS 13 9345 laptop that is equipped with an ARM processor.

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Symptoms

An HP printer that is connected to a Latitude or XPS with an ARM processor may fail to print jobs that are queued up.

Affected Platforms:

  • Latitude 5455
  • Latitude 7455
  • XPS 13 9345

Cause

An HP printer driver configuration may be incompatible with ARM processors.

Resolution

Long-term resolution:

Check the HP SupportThis hyperlink is taking you to a website outside of Dell Technologies. website for the latest printer firmware updates and ARM64-bit based Universal Printer Driver.

Affected Products

Latitude 5455, Latitude 7455, XPS 13 9345
Article Properties
Article Number: 000267953
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  5
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