Dell Pro 14 PC14255 or Dell Pro 16 PC16255 Does Not Prompt for Audio Device Function Selection
Summary: Learn why a Dell Pro 14 PC14255 or Dell Pro 16 PC16255 may have a 3.5 mm device plugged in and no audio prompt is received. Mic-in and line-in devices cannot be enabled.
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Symptoms
When plugging in a 3.5 mm device (headset, speakers, microphone), no audio user interface appears in the operating system. Speakers, mic-in, and line-in devices are treated as headphones. They cannot be selected to be enabled, causing them to be non-functional.
Affected Platforms:
- Dell Pro 14 PC14255
- Dell Pro 16 PC16255
Cause
This is part of the Dell audio strategy update.
Resolution
This is expected behavior as part of the Dell audio strategy.
Affected Products
Dell Pro 14 PC14255, Dell Pro 16 PC16255Article Properties
Article Number: 000299206
Article Type: Solution
Last Modified: 13 May 2025
Version: 2
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