PowerStore upgrade (NDU) to 3.2.x completed but Update Cluster Configuration failed to perform post upgrade commands
Resumen: PowerStore: Upgrade succeeded. Failed to perform post upgrade commands: Encountered an exception while processing SupportAssist Enable command. (0xE04030010046) GUI shows: Upgrade succeeded. Failed to perform post upgrade commands: Encountered an exception while processing SupportAssist Enable command. (0xE04030010046) ...
Este artículo se aplica a
Este artículo no se aplica a
Este artículo no está vinculado a ningún producto específico.
No se identifican todas las versiones del producto en este artículo.
Síntomas
GUI shows:
Pre Stage Completed
Health Check Completed
Upgrade Completed
Commit Upgrade completed
Finalize Upgrade Pending
Update Cluster Configuration Completed
Update Database Pending
Cleanup Pending
Pre Stage Completed
Health Check Completed
Upgrade Completed
Commit Upgrade completed
Finalize Upgrade Pending
Update Cluster Configuration Completed
Update Database Pending
Cleanup Pending
Causa
The NDU completed and was committed successfully but failed during post upgrade commands while processing SupportAssist Enablement.
This is a timing issue which occurs during the updateLicenseAfterNDU stage when SupportAssist doesn't enable within the 15 second time limit.
This is a timing issue which occurs during the updateLicenseAfterNDU stage when SupportAssist doesn't enable within the 15 second time limit.
Resolución
Workaround:
SupportAssist will normally enable successfully as part of the failed NDU process even though the time limit was exceeded.
Verify SupportAssist is enabled and then retry the NDU from the GUI and it should complete successfully.
Fix:
This issue will be fixed in a future code release.
If assistance is required please contact Dell Technical Support or your authorized service provider and reference this article.
SupportAssist will normally enable successfully as part of the failed NDU process even though the time limit was exceeded.
Verify SupportAssist is enabled and then retry the NDU from the GUI and it should complete successfully.
Fix:
This issue will be fixed in a future code release.
If assistance is required please contact Dell Technical Support or your authorized service provider and reference this article.
Productos afectados
PowerStorePropiedades del artículo
Número del artículo: 000210341
Tipo de artículo: Solution
Última modificación: 20 ago 2025
Versión: 4
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.