Avamar: Administrator UI reports an incorrect Data Domain status due to the size of the DD space.log

SNMP issues between Avamar and Data Domain (DD).

If the space.log is over 100 MB, the SNMP requests will time-out while reading it as the end-of-file (EOF) is not reached.

To confirm the issue, run the command below on the Data Domain: (See How To Access a Data Domain System from an Avamar Server for information how to log in to DD from Avamar and access bash mode.)

ls -l /ddr/col1/*space*

-rw-r--r--  1 root root  266166432 Aug 31 10:55 /ddr/col1/space.log

1. Create a Service Request with the Dell Data Domain support team to assist with the review and potential edit of space.log. See Data Domain - SNMP timeout.

2. If the issue is still not resolved, see Troubleshooting Data Domain Integration Reporting Errors in the Avamar Administrator UI (Resolution Path)
 

The Issue is resolved in Data Domain 5.5.3 and 5.4.6.0 by DD Bug 140550.