Resolve Symantec Endpoint Encryption SSD Crashes

Riepilogo: How to resolve issues with Symantec Endpoint Encryption errors with solid state drives (SSD).

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Sintomi

Symantec Endpoint Encryption produces errors with solid-state drives (SSDs).

Errors reported with Symantec Endpoint Encryption with a solid-state drive (SSD).

Reported errors:

0x0000005

Causa

Some users may report errors when attempting to use Symantec Endpoint Encryption with a solid-state drive (SSD). The system produces an error, usually generating a 0x0000005 error code and failing to encrypt the drive, when attempting to encrypt the drive using AHCI mode.

This was only replicated with Samsung and Liteon SSDs. Due to the nature of the failure, it is assumed to occur with all SSDs.

Risoluzione

Update Endpoint Encryption

Earlier versions of Symantec Endpoint Encryptions are only able to encrypt hard drives in ATA mode. Since SSDs only function in AHCI mode, this error is produced when the software attempts to encrypt the SSD.

Symantec Endpoint Encryption versions 8.2 and later are updated to handle encryption in AHCI mode. Updating Endpoint Encryption to the latest version should correct this issue.

Prodotti interessati

Dell Encryption
Proprietà dell'articolo
Numero articolo: 000148092
Tipo di articolo: Solution
Ultima modifica: 16 lug 2025
Versione:  5
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.