Dell Premier Wireless ANC Headset WL7022 Usage and Troubleshooting Guide

Dell Premier Wireless ANC Headset - WL7022

The following article provides information about the Dell Premier Wireless ANC Headset - WL7022. You can reference each section to learn more about the features of the Dell Premier Wireless ANC Headset - WL7022 and how to use it.

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Table of Contents:

1. What is in the Dell Premier Wireless ANC Headset - WL7022 box
2. Wireless ANC Headset WL7022 Features
3. Setting up your Wireless ANC Headset WL7022
4. Troubleshooting
5. Additional Information

(Figure.1 Work faster and smarter with the Dell Premier Wireless ANC Headset - WL7022)

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What is in the Wireless ANC Headset WL7022 box

 

(Figure.2 Wireless ANC Headset WL7022 Box Contents)

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Wireless ANC Headset WL7022 Features

 

Front View

(Figure.3 Dell Premier Wireless ANC Headset - WL7022 Front View)

Controls

(Figure.4 Dell Premier Wireless ANC Headset - WL7022 Controls)

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Setting up your Dell Premier Wireless ANC Headset - WL7022

 

Compatibility

• iPhone, Android phone, Mac, Windows

 

Connecting the Wireless ANC Headset WL7022

 

Answer or End A Call.

Steps

Tap the Call button or use your softphone.

 

Call Back Last Call (Smartphone)

Steps

To dial your last number you dialed, double-tap the Call button.

 

Voice Dial (Smartphone)

Steps

If your smartphone has a voice-enabled assistant, press and hold the Call button for two seconds and wait for the phone prompt and then tell the phone to dial the number of a stored contact.

 

Mute

Steps

During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute, press the button again.

 

Mute On Reminder*

* Plantronics Hub for Windows and Mac required (poly.com/software or go to www.dell.com/support) If you have muted an active call and you start to speak, then a desktop notification reminds you that you are on mute. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac.

 

OpenMic

Steps

While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. Control the level of ambient noise you hear by adjusting the volume wheel. Make, Take, or End Calls 15.

 

Volume

Steps

Rotate the volume wheel forward (+) or backward (-) to control the volume.

 

Play or Pause Music.

Steps

Choose:

• Put on or take off the headset (requires active smart sensors.)
• Tap the Play or pause button. Note: Functionality varies by application, and does not function with web-based apps.

 

Track Selection

Steps

Double-tap the Call button to go to the next track or triple-tap the Call button to play the previous track. Note: Functionality varies by application. Does not function with web-based apps.

 

Use Sensors

Smart sensors respond when you put on or take off your headphones.

Table Sensors: Basics

With active sensors	Putting on the headset will:	Taking off the headset will:
Call	Answer the call.	Mute the headset.
Music or media	Resume music or media (if playing previous to taking off.)*	Pause music or media (if playing.)*
Mute	Unmute if on an active call	Mute if on an active call.

Note: *Functionality varies by application. Does not function with web-based apps.

 

Reset Sensors

You must reset the sensors if they are not working as expected.

Steps

There are two ways to reset the headset sensors.

Choose:

1. With your headset turned on, charge your headset on the charge stand for 10 seconds.
2. Press and hold both the Mute and Play or pause buttons for more than 4 seconds until the LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in contact with surfaces.

 

Disable Sensors

Steps

You can disable your headset-smart sensors several ways:

• Manage sensors through Plantronics Hub software.
• Hold both the Mute and Call buttons for more than four seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue.

 

ANC Active Noise Canceling

(ANC) reduces external noise and enhances your music and sound quality.

Steps

Your headset ships with ANC on. To turn ANC off, slide the switch away from "ANC."

 

Interact with Microsoft softphone.

Steps

• For Microsoft Teams, tap the headset's Call button to interact (application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (application required).
• Set your target phone by going to Plantronics Hub for Windows or Mac > Softphones > Software Settings > Target Softphone

 

DeepSleep Mode

Your headset conserves its battery power by entering into DeepSleep mode. This happens if you leave your headphones turned on but out of range of your paired phone or USB adapter for more than 7 days.

Steps

Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.

 

Answer calls from a second device

It is easy to answer calls from two devices (including softphone).

About this task

When on a call, you hear a ringtone notification of the incoming call from the second paired device.

Steps

To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it goes to voicemail.

 

Change language

You can change the voice prompts language of your headset (for example "mute on").

Steps

1. Download Plantronics Hub for Windows or Mac at poly.com/software or go to www.dell.com/support.
2. Dock your headset in the charge stand and plug it directly into your computer.
3. Disconnect your headset from other devices; this includes unplugging your USB adapter from the computer.
4. Open Plantronics Hub for Windows or Mac and go to Settings > Language to view language choices for voice prompts.

 

Update Firmware

Firmware updates are designed to keep your headset current with the latest technology.

Prerequisites

Update your firmware to:

• Change voice alert or command languages
• Improve performance
• Add new features to your device. 

Steps

1. Download Plantronics Hub for Windows or Mac at poly.com/software or go to www.dell.com/support.
2. To update your headset firmware, dock your headset in the charge stand and plug it directly into your computer. Disconnect your headset from other devices; this includes unplugging your USB adapter from the computer.
3. Open Plantronics Hub for Windows or Mac and check the Updates tab for firmware update alerts.

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Troubleshooting

 

Problems	Possible solutions
When I use my headset with a softphone, the headset call control and mute buttons do not work.	Check the following: Ensure the softphone that you are using is supported by viewing our software compatibility guide. If required to enable headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub for Windows or Mac (v3.6 or later) installed. See Load software.
I cannot unmute my headset when I am on a softphone call.	Ensure that you have Plantronics Hub for Windows or Mac v3.6 or later installed.
How do I interact with Microsoft Teams or Skype for Business?	For Microsoft Teams, tap the Call button to interact. For Skype for Business, press and hold the Call button for 2 seconds to interact. Set your target phone by going to Plantronics Hub for Windows or Mac > Softphones > Software Settings > Target Softphone.
Does my Microsoft Teams-enabled headset work with other softphones?	Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Plantronics Hub for Windows or Mac > Softphones > Software Settings > Target Softphone When you configure another softphone, the Call button: Does not interact with Teams. Does not go to Teams notifications Does not launch Cortana.
The headset sensors are not working as expected. A call is not automatically answered when I put on my headset. Mute or unmute is not working when I put on or take off my headset during a call. During a call, mute unexpectedly turns on.	If your headset sensors are not working as expected, you must reset the sensors. See Reset sensors.
During a call, nobody can hear me.	Configure the headset as the recording or output default device. For Windows, go to Start menu > Control Panel > Sound > Recording tab. Select Dell BT 100, right-click, select "Select as Default Device" and click OK. For Mac, go to Apple menu > System Preferences > Sound > Output tab and select Dell BT 100.
During a call, I cannot hear anybody.	Configure the headset as the playback or input default device. For Windows, go to Start menu > Control Panel > Sound > Playback tab. Select Dell BT 100, right-click, select "Select as Default Device" and click OK. For Mac, go to Apple menu > System Preferences > Sound > Input tab and select Dell BT 100.
During a call, I get interference and drops in sound.	Your headset is configured for optimal performance during conference calls. Stereo telephony is on by default. To increase Bluetooth density, change the setting from stereo telephony to mono telephony by holding the Mute button for four seconds while not on a call, until you hear "Wideband stereo off." You can also change the setting in Plantronics Hub for Windows or Mac by going to Settings > Wireless > Extended Range Mode.
Music is not coming through my headset.	To configure your USB adapter to play music, see Configure USB adapter.
On my Mac, if I am listening to streaming audio and take off the headset, iTunes starts playing when I put the headset back on.	This is a known issue. Turn off play or pause setting in the sensors tab of Plantronics Hub for Windows or Mac.
When I play music and a call comes in, the music is too loud or does not pause.	To configure your USB adapter to play music, see Configure USB adapter.
The headset talk time is not accurate.	Charge the headset fully to reset the accuracy of the talk time prompts.
I hear an echo when not on a call.	Check and see if OpenMic is on by pressing the red mute button on the boom when you are not on a call. Our exclusive OpenMic feature lets you control the level of ambient noise you hear.

 

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• Speakers and Headphones Troubleshooting Guide

Learn how to use and troubleshoot problems with the Wireless ANC Headset WL7022 you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell Premier Wireless ANC Headset - WL7022 User Guide, browse to the Wireless ANC Headset WL7022 Online Manual Page. Touch or click View PDF to the right of Wireless ANC Headset WL7022 User Guide.

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