Alienware Area-51 stability issues with custom overclock settings

요약: How to reset the overclock (OC) from customized to the Dell recommended settings on the Alienware Area-51 R5, Alienware Area-51 Threadripper Edition R6 and R7 systems.

이 문서는 다음에 적용됩니다. 이 문서는 다음에 적용되지 않습니다. 이 문서는 특정 제품과 관련이 없습니다. 모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.
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증상

The Alienware desktop Area-51 series may Blue Screen (Crash Screen), restart or stop responding if the OC (overclock) setting does not follow Dell’s recommended OC profile (Overclock 01, Overclock 02).

Affected platforms:

  • Alienware Area-51 R5
  • Alienware Area-51 Threadripper Edition R6
  • Alienware Area-51 Threadripper Edition R7

원인

Not Applicable

해결

If you are using a custom OC setting which exceeds the system/CPU capability, then stability issues are likely to occur. Use the Overclock 01 or Overclock 02 profile, which is the Dell recommendation.

Follow these steps: 

  1. Load the default BIOS configuration
  2. Update the Alienware Command Center (AWCC) to the latest (see NOTE1)
  3. Set Overclock 01/Overclock 02 (see NOTE2)
  NOTE 1:

1. Uninstall the previous version of Alienware OC Controls from 'Programs and Features' then restart the system.

Programs and Features
Figure 1: Programs and Features


2. Download and install Alienware OC Controls. For more information, see Dell Knowledge Base article How to Download and Install Dell Drivers.

NOTE 2:

R5 only supports the Alienware Command Center (AWCC) OC setting:

Fusion screen
Figure 2: Fusion screen


R7 only supports the BIOS setting:

For the OC Mode, choose Overclock 01/Overclock 02, the 'Customized' option shown as image below is an example to show how to find the options.

OC Mode
Figure 3: OC Mode

 

해당 제품

Alienware Area 51, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 Threadripper Edition R7
문서 속성
문서 번호: 000175469
문서 유형: Solution
마지막 수정 시간: 24 4월 2025
버전:  7
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