Dell Security Management Server Virtual Upgrade Fails on Interfaces.d

Affected Products:

• Dell Security Management Server Virtual

Affected Versions:

• v10.2.9 to v10.2.11

Affected Operating Systems:

• Linux

The Dell Security Management Server Virtual upgrade stops with a message Failed to restore from backup file: and this occurs after attempting the restore of the files in the etc/network/interfaces directory.

Figure 1: (English Only) Restore returns Failed to restore from backup file:

Pressing a key result in a window with:

[Errno 21] Is a directory:
‘/etc/network/interfaces.d’.

This error is also present in the /var/log/messages file:

Figure 2: (English Only) [Errno 21] Is a directory: ‘/etc/network/interfaces.d’

Not Applicable

To resolve the issue, follow the instructions to rename the interfaces.d directory.

1. Log in to the Dell Security Management Server Virtual Console.
2. Select Launch Shell in the Dell Security Management Server Virtual Administration Console.

Figure 3: (English Only) Launch Shell

3. Switch to the dellsupport user account using the command su dellsupport.

Figure 4: (English Only) Switch to dellsupport

4. Provide the password for the dellsupport user. By default, the password is dellsupport.

Figure 5: (English Only) Type password

5. Rename the interfaces.d directory with the following command:

sudo mv /etc/network/interfaces.d /etc/network/interfaces.old

Figure 6: (English Only) Type sudo mv /etc/network/interfaces.d /etc/network/interfaces.old

6. Exit out of the shell by typing exit or using ctrl-d twice and run the upgrade through the user interface.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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