How to Export Tech Support Report via Rocky Linux 9

Prerequisites.

• Rocky Linux 9 installed on the system.
• Internet connection to download the iDRAC Tools tool.
• Superuser privileges.

Step 1: Download and Unzip the iDRAC Tools Tool.

1. Open the terminal and get superuser privileges by running the command su root
2. Change to the "Downloads" directory using the command cd Downloads/
3. Download the iDRAC Tools using the wget https://dl.dell.com/FOLDER08637461M/1/DellEMC-iDRACTools-Web-LX-10.3.0.0-4945_A00.tar.gz

1. Uncompress the contents using the tar -zxvf DellEMC-iDRACTools-Web-LX-10.3.0.0-4945_A00.tar.gz

Step 2: Install the iDRAC Tools tool.

1. Change to the iDRAC Tools directory using the cd iDRACTools/racadm/RHEL9/x86_64/
2. Install the packages using the command rpm -ivh *.rpm

Step 3: Start Registry Collection.

1. Open a new terminal, and gain superuser privileges by running the command su root
2. Change to the iDRAC Tools directory using the cd /opt/dell/srvadmin/sbin/
3. Start the collection using the command racadm techsupreport collect -t sysInfo,ttylog a Job ID will be generated, for example: JID_296417746055.

1. Monitor the Job progress using the racadm jobqueue view -i <ID_do_Job> Replace <ID_do_Job> by the Job ID generated in the previous step, repeat the command until the Job Status shows the value "Completed".

Step 4: Export the iDRAC log

1. Export the collection to the host using the racadm techsupreport export -f /home/[nome_do_usuário]/Desktop/tsr.zip

1. Enter the directory to check if the file was exported. Ready! You can now send the generated collection file to the technical support agent for analysis.