EMAgent forårsager overdreven belastning på Dell Security Management Server

Berørte produkter:

• Dell Security Management Server
• Dell Security Management Server Virtual
• Dell Full Disk Encryption
• Dell BitLocker Manager
• Dell Endpoint Security Suite Enterprise
• Dell Data Protection | Enterprise Edition Server
• Dell Data Protection | Virtual Edition

Berørte versioner:

• v10.1 til 10.2

Påvirkede operativsystemer:

• Windows 7
• Windows 10

Dette problem findes på EMAgent uden SED-plug-in'en (Self-Encrypting Drive). Dette omfatter:

• Dell Full Disk Encryption
• Dell BitLocker Manager
• Dell Endpoint Security Suite Enterprise

Dette problem findes ikke på:

• Dell Self-Encrypting Drive Manager

Slutpunkt:

I den DellAgent.log fil i C:\Programdata\Dell\Dell Data Protection\ er der logmeddelelser, der angiver en check ind hvert minut:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Server:

I de output.log filer til Core Server kan der også være et for stort antal agentindtjekninger:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Dell Security Management Server kan også vise høj ressourceudnyttelse for Core Server Service.

Ikke relevant

Problemet løses ved at opgradere EMAgent til v10.3 eller nyere.

For at kontakte support kan du bruge internationale supporttelefonnumre til Dell Data Security.
Gå til TechDirect for at oprette en anmodning om teknisk support online.
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