Data Domain: How to Configure and Manage SupportAssist Connectivity Using CLI Commands

The DD-CLI supports both Direct and Gateway connectivity modes and includes commands for: 

• registration,
• configuration,
• remote access,
• contact management,
• service status,
• connectivity testing,
• Dell AIOps, and
• Cyber Security features.

1. Register the system with SupportAssist using the appropriate connectivity mode:

Registration sets the connectivity mode and enables subsequent SupportAssist configuration tasks.

• • Direct mode:

support connectivity register access-key <access-key> pin <pin> mode direct

• • Gateway mode:

 support connectivity register access-key <access-key> pin <pin> mode gateway ipaddress <gateway-address>

2. Modify the connectivity mode when required:

Use this command to change how the system connects to Dell services.

1. 1. switch to Gateway mode:

support connectivity config modify mode gateway ipaddress <gateway-address>

1. 2. Switch to Direct mode:

support connectivity config modify mode direct

3. Display the current SupportAssist configuration:

support connectivity config show

4. Review the configured connectivity mode, remote access status, and configured gateway endpoints.
5. Enable or disable SupportAssist remote access:

Use 'remote-access' commands to control Dell support access to the system.

• • Enable:

support connectivity remote-access enable

• • Enable with a specific IP address:

support connectivity remote-access enable ipaddress <ip-address>

• • Disable:

support connectivity remote-access disable

6. Verify the current remote access status:

Confirm whether remote access is enabled or disabled

support connectivity remote-access show

7. Review configured SupportAssist contact information:

This command displays primary contact details and any configured contact preferences.

support connectivity contacts show

8. Configure contact information interactively:

Follow the prompts to enter primary contact information and optional secondary contact details.

support connectivity contacts set

10. Check the SupportAssist service status:

This command displays the current ESE service status.

support connectivity status

11. Test connectivity to Dell services:

Verify successful communication with the configured endpoint:

• • Direct mode:

support connectivity test mode direct

• • Gateway Mode:

support connectivity test mode gateway ipaddress <gateway-address>

12. Send a test event and verify delivery:

Use these commands to validate end-to-end event delivery.

• • Send test event:

support connectivity test send-event

• • View delivery status:

support connectivity test show

13. Manage Dell AIOps:

Dell AIOps requires SupportAssist to be enabled.

• • Enable:

support connectivity aiops enable

• • Disable:

support connectivity aiops disable

• • Check status:

support connectivity aiops status

14. Manage Cyber Security features:

Cyber Security requires Dell AIOps to be enabled before activation.

• • Enable:

support connectivity cybersec enable

• • Disable:

support connectivity cybersec disable

• • Check status:

support connectivity cybersec status

15. Reset the SupportAssist configuration if required:

support connectivity hardreset