VxRail: Event code: VXR124014-PSC Management Account Password is Invalid

Summary: This article describes how to deal with VxRail event VXR124014.

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Instructions

Process:
  1. If the Platform Services Controller (PSC) management password is known, see step 8 to update the new host password to VxRail Manager. Otherwise, reset the host management password from the disconnected host by performing steps 2 - 7.
  2. Access PSC as https://<psc-ip-or-fqdn>/psc
  3. Log in with the administrator username and password.
  4. Click User and Groups on the left panel and select User tab on the right panel, change domain according to your setting, and locate the management account.
  5. If the management account is in localos domain, log in to PSC using appliance shell following VMware document (External Link), and reset the account's password using passwd command.
  6. If the management account is in some other domain, modify it directly.
  7. Double check that the new password is working by accessing PSC.
  8. Update the new PSC management password with VxRail Manager using RESTful API:
curl -XPOST https://<VxM IP>/rest/vxm/v1/system/update-credential -d '{[\
    {\
       "component":  "psc",\
        "hostname":  "<psc host name>",\
        "username":  "<the management username>",\
        "password":  "<the new password>"\
    }\
]}'

Produse afectate

VxRail Software

Produse

VxRail Appliance Family, VxRail Appliance Series, VxRail Software
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Article Number: 000019721
Article Type: How To
Ultima modificare: 05 Jun 2026
Version:  10
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