Do not encrypt *vmem files when using VMware workstation on a shielded machine

Summary: If using VMware workstation on a Shielded endpoint, users must exclude the *vmem files from encryption, or it makes the snapshots unusable. When reverting the snapshot, the guest operating system blue screens and is unstable. ...

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Symptoms

Affected Product:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v10.6.0 and Earlier

Cause

Not Applicable

Resolution

Depending on your encryption rules, you must add the following Level 3 exclusion to SDE, Common, and User encryption definition areas in the Remote Management console to exclude the *vmem files from being encrypted:

-^3F#:\;vmem

Users have no other options but to exclude the *vmem files from encryption. There is no way to recover a snapshot once it has been made unusable.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Produse afectate

Dell Encryption
Proprietăți articol
Article Number: 000126693
Article Type: Solution
Ultima modificare: 11 Jun 2024
Version:  10
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