Dell Security Management Server Advanced Threat Tab Is Empty

Summary: The Advanced Threats tab in the Dell Security Management Server remote console is showing no data.

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Symptoms

Affected Products:

  • Dell Security Management Server

On the Dell Security Management Server, trying to access the content of the Advanced Threats tab in Population -> Enterprise, no data is showing:

Advanced Threats Tab

Cause

Chrome version 91.0.4472 that was released on May 25, 2021 and the Edge Chromium based version 91.0.864.37 that was released on May 27, 2021 is the cause of this issue.

Resolution

To address this problem, it is possible to install a different supported browser, such as Firefox or downgrade Chrome or Edge to a working version.

  • For Chrome, it is possible to downgrade it to a previous version such as 90.0.4430.72.
  • For Edge, it is possible to downgrade it to a previous version such as 90.0.818.49.
    Chrome and Edge

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Produse afectate

Dell Encryption
Proprietăți articol
Article Number: 000188278
Article Type: Solution
Ultima modificare: 18 Jun 2024
Version:  6
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