SNMP alerts sent even though DLm is in Maintenance Mode

Summary: Customer receives SNMP alerts even thought they are disabled during an upgrade.

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Symptoms

SNMP DISABLE issued for all VTEs before engineer upgraded code level. During the upgrade, SNMP notifications were still received for several DLmV0198E messages from both VTE1 and VTE2 and one DLm3457E message. Business Impact:  Unwanted incident tickets opened for events that should not be.

Cause

The main cause of the issue is that SNMP is not handled by "maintenance mode."

Resolution

A product enhancement was opened, requesting "maintenance mode disable all snmp alerts.” There is no guarantee when this will be addressed, but developers will keep tracking it and it should be fixed in a future release.

Produse afectate

Disk Library for mainframe DLm2500, Disk Library for mainframe DLm8500
Proprietăți articol
Article Number: 000206200
Article Type: Solution
Ultima modificare: 16 May 2026
Version:  4
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