Dell Unity: Neo14:60258 A Drive in the Unity Array has Failed and Requires Replacement
Summary: This article explains how to address or order a failed drive in a Dell Unity system for SymptomCode: Neo14:60258 (User Correctable)
Symptoms
This error message shows that there is a faulted disk in the Dell Unity system.
SymptomCode: neo14:60258 DAE x y Disk zz has failed
Or
SymptomCode: neo14:60258 DPE Disk zz has failed
This drive must be replaced (Part Number xxxxxxxxx, Serial Number yyyyyyyy)"
Cause
The identified drive has faults and requires replacement.
Resolution
Proceed with the normal drive replacement process.
Log in to Unisphere to learn more about this alert. Click EVENTS > Alerts, and then select the alert to view the details.
Go to other related pages to further investigate the situation.
Obtain the following information about the drive (required):
- Location:
- Part Number:
Additional information can be helpful in confirming the correct replacement part is ordered. (Optional)
- Raw Capacity:
- Rotational Speeds:
Dell Storage Unity Family: Remove and Install 3.5" Disk Drive Replacement.
Duration: 00:02:36 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
CRU VIDEO AVAILABLE! Dell Technologies has produced a short video explaining and demonstrating this replacement process.
How to replace 3.5 Disk Drive for Unity Family
Additional Information
In addition, the following alerts may also be generated along with the drive failure alert (14:60258).
Please verify the part number of the failed drive and ensure it matches the part number in the alert. If they match and a Service Request (SR) has been generated, the additional alert can be safely ignored. Otherwise, please take any necessary action based on the alert message.
|
Message ID |
Message |
Alert Severity |
Needs Action (Y/N) |
|
14:60515 |
system degraded alert. |
Warning |
N |
|
14:6032d |
Storage pool degraded alert. |
Warning |
N |
|
14:60343 |
Storage pool rebuilding due to the loss of a drive alert. |
Warning |
N |
|
14:60346 |
Storage pool does not have enough spare space and becomes degraded. |
Critical |
Y |
|
14:60342 |
The system could not start an automatic copy of data from one or more drives in pool, because spare drives are not available. |
Critical |
Y |
|
14:60389 |
NAS server is not accessible and its services are not available. |
Error |
Y |
|
14:6032b |
Storage pool is offline. |
Critical |
Y |
|
14:60514 |
System has experienced one or more problems that have had a critical impact. |
Critical |
N |
|
14:6076f |
Replication session encountered an error that halted its progress. |
Critical |
Y |
|
14:60345 |
Storage pool does not have enough spare space. |
Warning |
Y |
|
14:6027c |
Disk is reaching the end of its service life and needs to be replaced. |
Warning |
Y |
|
14:60461 |
A system drive has failed on Storage Processor |
Critical |
Y |
|
14:60651 |
The DPE has faulted because of a drive fault. |
Error |
Y |
|
14:601a3 |
%2 has faulted because of a drive fault |
Error |
Y |
|
14:602c4 |
LCC has a connection fault. It may have occurred because of a faulted drive, cable, or the LCC itself. |
Error |
Y |