Dell Pro 5 Micro P5M1260 Cannot Access Service Setup Options Using Serial Over LAN

Summary: Learn what to do if the CTRL+ALT+S hotkey does not show Service Setup options in the BIOS of a Dell Pro 5 Micro P5M1260 while using Serial over LAN (SOL).

Acest articol se aplică pentru Acest articol nu se aplică pentru Acest articol nu este legat de un produs specific. Acest articol nu acoperă toate versiunile de produs existente.
Consultați alte resurse

Symptoms

The CTRL+ALT+S hotkey is used on a Dell Pro 5 Micro P5M1260 in the BIOS to display or hide Service Setup options. The CTRL+ALT+S hotkey does not display or hide the Service Setup options in the BIOS when connecting to a Dell Pro 5 Micro P5M1260 using Serial over LAN (SOL).

Affected Platforms:

  • Dell Pro 5 Micro P5M1260

Cause

SOL does not support multi-key inputs such as CTRL+ALT+S. This is a limitation of SOL.

Resolution

Short-term solution:

Enable service mode items from the computer locally and then connect using SOL.

Long-term solution:

The engineering department is working on a fix to be released in BIOS version A03 and later. The updated BIOS is posted to the computer’s support page once it is made available. BIOS version A03 is expected to be released in July. Starting with BIOS version A03, the Service Setup items in the BIOS will be natively displayed when connecting using SOL.

Produse afectate

Dell Pro 5 Micro P5M1260
Proprietăți articol
Article Number: 000444954
Article Type: Solution
Ultima modificare: 24 May 2026
Version:  2
Găsiți răspunsuri la întrebările dvs. de la alți utilizatori Dell
Servicii de asistență
Verificați dacă dispozitivul dvs. este acoperit de serviciile de asistență.