PowerStore Alerts: Interconnect Module Power Status

Summary: This article addresses the alert indicating that an interconnect module's power status is off.

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Symptoms

When Dell PowerStore encounters an issue, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the Dell Technical Support contact options.

 

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Cause

Cause is mentioned in Resolution section under respective alerts.

Resolution

Alert ID XMS_CMI_FRU_POWER_STATUS_OFF
Alert Text The power status of the interconnect module is off.
Error Code 0x0030F203
Impact When an interconnect module powers off, the connection between two nodes within the appliance is lost. This prevents communication between nodes required for cluster coordination and data synchronization. The affected node may enter service mode to prevent data inconsistency, which can lead to service degradation.
Resolution  Cause:

The interconnect module power status may be off due to various hardware and environmental factors:

Hardware failure: The interconnect module itself may have failed, preventing it from powering on or maintaining power.

Connection problem: Poor or faulty connection between the interconnect module and the node can interrupt power delivery.

Firmware or controller issue: A firmware malfunction or controller failure within the interconnect module or power management system may prevent proper power state.

Administrative action: The interconnect module may have been intentionally powered off for maintenance, replacement, or troubleshooting purposes.


Solution:

To recover the power status of the interconnect module, perform the following steps in order:

Reboot the node

  • Reboot the affected node to attempt automatic power recovery of the interconnect module.
  • After the reboot completes, verify if the interconnect module power status has returned to on.

Reseat the interconnect module

  • If the reboot does not resolve the issue, power down the node following proper shutdown procedures.
  • Remove the interconnect module.
  • Inspect the module and chassis connectors for any visible damage or debris.
  • Reinstall the interconnect module firmly to ensure proper connection.
  • Power on the node and verify the module power status.

Replace the interconnect module

  • If the module still fails to power on after reseating, the interconnect module may need to replace.
  • Replace the module with a compatible spare part following hardware replacement procedures.
  • Verify the new module powers on correctly and functions as expected.

Produse afectate

PowerStore
Proprietăți articol
Article Number: 000469495
Article Type: Solution
Ultima modificare: 21 Aug 2026
Version:  2
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