Data Protection Central (DPC) is producing an Error 502 while accessing the UI after initial install

Summary: This KB covers how to resolve errors with logging into Data Protection Central (DPC) UI after initial install of DPC.

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Symptoms

After install of DPC, when attempting to log in to the DPC UI, get an HTTP error 502.
After checking the DPC services, find several services in a filed state.

In the /var/log/dpc/elg/elg.log file, find errors similar to the following.

2021-02-16 15:35:57,340 ERROR main o.s.b.SpringApplication Application run failed
com.emc.clp.spi.UnavailableException: Unable to init ELG
...
Caused by: java.util.concurrent.ExecutionException: java.util.concurrent.CompletionException: java.lang.IllegalStateException: Could not create URI object: Illegal character in hostname at index 10: https://dp_central.lab.dell.com/pf-admin-api/v1/oauth/clients

Cause

An illegal character in the hostname of the DPC causes this.

 

Resolution

To resolve this issue, redeploy DPC with a hostname that has only supported characters.

In the example above, the hostname is "dp_central.lab.dell.com." An underscore "_" is not a supported character.
DPC hostname only supports the following criteria.

  • Each element of the hostname must be between 1 to 63 characters long.
  • The entire hostname, including the dots, cannot be more than 253 characters long.
  • Valid characters are letters a to z, digits 0 to 9 and the hyphen "-," the hostname cannot start with a hyphen "-."
  • Each element is separated by a dot.

 

Produse afectate

Data Protection Central
Proprietăți articol
Article Number: 000183400
Article Type: Solution
Ultima modificare: 16 ian. 2026
Version:  5
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