AppSync: Uploading the license in AppSync UI displays an error "Adding the license file failed due to undefined."
Summary: Uploading an AppSync license file in UI using a browser other than Chrome (IE or Firefox), where the file name format is "ArrayName_APPSY_XXXX_DATE.lic" displays an error.
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Symptoms
Uploading license file in AppSync UI using browser other than Chrome returns error:
Here is the actual message display:
Adding the license file failed due to undefined.
Cause
The specific cause is not known. However, it was determined that the error was browser-related. The error displayed only when uploading the license file through AppSync UI opened in Internet Explorer or Mozilla Firefox.
Resolution
Workaround:
Use a Chrome browser to access the AppSync UI to upload a license.
Use a Chrome browser to access the AppSync UI to upload a license.
Proprietăți articol
Article Number: 000191818
Article Type: Solution
Ultima modificare: 28 oct. 2025
Version: 3
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