DRM: Custom repositories are missing DUPs when created using OpenManage Enterprise Integration feature with DRM 3.4

Zhrnutie: Custom repositories created using the OpenManage Enterprise (OME) Integration feature in Dell Repository Manager (DRM) may be missing random firmware DUPs.

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Symptómy

It may be noticed that OpenManage Enterprise, while viewing a Firmware/Driver Compliance report that certain expected device firmware for a given discovered host are listed with Unknown status and "Update file not found in catalog.” This may occur if the custom Catalog was created with DRM using the OpenManage Enterprise Integration feature that collects specific device inventory information for a group of hosts that are defined in OpenManage Enterprise.

Príčina

Dell Engineering is investigating where a given host’s iDRAC is not collecting a critical ComponentID data element during Lifecycle inventory that is necessary to compare against the component versioning in the Catalog. This missing element is more often found with storage devices like BOSS controllers, and NVMe drives but has also been sporadically found with some Intel NICs and other less common devices.

OpenManage Enterprise’s compliance algorithm uses PCI device IDs as an alternative to missing ComponentID. However, PCI ID info is not passed to DRM as part of the OpenManage Enterprise Integration feature so the DUP cannot be resolved from the DRM source catalog and will be omitted from the custom repository.

Riešenie

In some instances, a simple iDRAC reset at the affected host can resolve this missing ComponentID data needed further in the DRM process. After an iDRAC reset an Inventory refresh must then be initiated in OpenManage Enterprise. Once the inventory is complete then in DRM select the repository that is created with OpenManage Enterprise Integration, click the Refresh button, and verify connection and credentials to the OpenManage Enterprise appliance. A new Catalog must be exported from the repository and the OpenManage Enterprise baseline that is updated to reference the refreshed custom Catalog.

Dotknuté produkty

Dell OpenManage Enterprise, Repository Manager, Dell EMC OpenManage Enterprise
Vlastnosti článku
Číslo článku: 000206094
Typ článku: Solution
Dátum poslednej úpravy: 10 júl 2025
Verzia:  2
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