Windows Credential Manager Stops Working With Error Code 0x80070003

Affected Products:

• Dell Encryption Enterprise

Affected Versions:

• v8.15 - 8.17

On a computer with installed Dell Encryption Enterprise Policy Based Encryption and SDE, the Windows Credentials Manager stops working with the below error message:

Figure 1: (English Only) Credential manager Error

The issue disappears, after removing Dell Encryption Enterprise Policy Based Encryption and decrypting the computer.

While reproducing the issue, it is possible to see PATH NOT FOUND for the file policy.vpol for the connected user in the Process Monitor logs:

Figure 2: (English Only) Policy.vpol path not found

In the CMGShiled.log in C:\ProgramData\Dell\Dell Data Protection\Encryption, it is possible to see the error 0xC000003A for the same Policy.vpol file:

[04.10.18 11:35:16:671 CredUMES.cpp:13281 H] CmgFFE CFDE: Queue CefDb update retry for path="\Device\HarddiskVolume3\Users\ddpusr2\AppData\Local\Microsoft\Vault\4BF4C442-9B8A-41A0-B380-DD4A704DDB28\Policy.vpol", status=0xC000003A

Not Applicable

To fix the issue, follow the steps below:

1. Connect to the Dell Security Management Server.
2. Go to Populations -> Enterprise -> Policy-Based Encryption -> SDE Encryption Rules.
3. Scroll to the end of the list and add the exclusion below and click Save:

-^%ENV:USERPROFILE%\AppData\Local\Microsoft\Vault

Figure 3: (English Only) SDE exclusions

4. Go to Management-> Commit and click Commit Policies to commit the policy changes.

To contact support, reference Dell Data Security International Support Phone Numbers.
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