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文章编号: 000126493

Setting Up the P2415Q / P2715Q Monitors with HDMI 2.0 that Support 4K x 2K 60Hz

摘要: This article describes a n issue with Dell P2415Q and P2715Q displays purchased after February 2016 (Version A03) have HDMI 2.0 capability but HDMI 1.4 is enabled by default.

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文章内容

症状

High Definition Multimedia Interface (HDMI) version 2.0 provides the user with 4k x 2k resolution capability @60 hz for Dell P2415Q and P2715Q flat panel displays. This HDMI 2.0 capability is only available on the P2415Q and P2715Q displays sold after February 2016 (Version A03). The HDMI 2.0 option is not enabled from the factory.

Dell P2415Q and P2715Q displays purchased before March 2016 (Versions A00, A01, A02), only support HDMI 1.4 and provide 4k x 2k (3840 x 2160 pixels) resolution @ 30 Hz using the HDMI cable connection. 4k x 2k @60 Hz is available via DisplayPort connection on these displays.

原因

See Symptoms for description.

解决方案

You can enable HDMI 2.0 in your P2415Q, or P2715Q flat panel displays purchased after February 2016 (Version A03) using the following steps:

  1. Unplug all video cables from the display. (Leave only the power connected to the display.)
  2. Power on the display.
  3. Select the HDMI (MHL) input option. (A floating dialogue box will appear.)
  4. Press and hold the button that is associated with the Green check mark for 6 to 8 seconds (Figure 1).
    SLN306595_en_US__1INput-source
    Figure 1
     
  5. A dialogue box appear that states HDMI 1.4 Enable or Disable (Figure 2).
    SLN306595_en_US__2P2415Q_On_Screen_Display_01
    Figure 2
     
  6. Select the option to Disable HDMI 1.4 support and press the button next to the green check mark to confirm the selection.
  7. Reconnect the video cables to the display.

SLN306595_en_US__3icon NOTE: Performing a Factory Reset of the display in the Onscreen Display (OSD) menu. Open the OSD menu by pressing the button above the power button. Then press the arrow down to select Other, and then arrow down to and select Factory Reset. This will revert the display back to HDMI 1.4 and this change to HDMI 2.0 will need to be repeated.
 

Additional Information

Dell P2715Q/P2415Q User's Guide (in English)

文章属性

受影响的产品

Dell P2715Q

产品

Dell P2415Q, Dell P2715Q

上次发布日期

28 5月 2021

版本

4

文章类型

Solution

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