NetWorker: VM Restore Fails with error "5037 Illegal Operation"

• A VM restore is being performed through the NetWorker VMware Protection (NVP) vProxy appliance.
• The saved recover log is available on the NetWorker server under:
  • Linux: /nsr/logs/recover
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\recover
• The vProxy appliance that is used for recovery contains the recovery logs under:
  • /opt/emc/vproxy/runtime/logs/vrecoverd
  • /opt/emc/vproxy/runtime/logs/recycle/vrecoverd/
• The recovery failed with "5037 - illegal operation"
• VM backups to the same Data Domain fail with similar error messaging.

Ensure that the Data Domain is resolvable from the vProxy appliance:

nslookup address

If the Data Domain is not resolvable, create a /etc/hosts file entry on the vProxy containing the IP address, FQDN, and shortname of the Data Domain system.

If the Data Domain is not resolvable, create a /etc/hosts file entry on the ESXi hosts containing the IP address, FQDN, and shortname of the Data Domain system.

Confirm the vProxy can resolve the Data Domain and connect to required ports using the ProxyHC utility: NVP-vProxy: How to use health check tool ProxyHC on vProxy appliance

./ProxyHC ports

• NetWorker: Name Resolution Troubleshooting Best Practices
• NVP vProxy: Troubleshooting Network Connectivity For Backup and Restore Operations