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Dell SupportAssist OS Recovery User’s Guide

PDF

Troubleshoot OS Recovery boot failure

You cannot access SupportAssist OS Recovery when the SupportAssist System Resolution option is disabled in the system BIOS.

Steps

  1. Restart your computer.
  2. Press the F2 key until the Preparing to enter setup message is displayed.
    NOTE:If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart your computer, and try again.
    The available boot options are displayed.
  3. In the BIOS section, expand SupportAssist System Resolution.
  4. Ensure that:

    • The Auto OS Recovery Threshold is not set to OFF and has a value of 1, 2, or 3 selected.

    • The SupportAssist OS Recovery option is selected.

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