- Notes, Cautions, and Warnings
- Overview
- Installing And Setting Up Dell SupportAssist
- Dell SupportAssist Interface
- Using Dell SupportAssist
- Launching Dell SupportAssist
- Configuring Proxy Server Settings
- Configuring The Default Device Type Credentials
- Confirming Connectivity Through The Proxy Server
- Configuring A Remote Connection
- Confirming Email Connectivity
- Filtering The System Log Collection
- Editing Device Credentials
- Enabling Or Disabling The Automatic Collection Of System Logs
- Resetting The Device-Specific Credentials To The Default Device Type Credentials
- Overwriting The Device-Specific Credentials With The Default Device Type Credentials
- Sending The System Logs Manually
- Scheduling The System Log Collection
- Default System Log Collection Schedule
- Enabling Or Disabling The Scheduling Of System Log Collection
- Disabling The Scheduling Of System Log Collection For A Specific Device Type
- Ensuring Successful Communication Between The SupportAssist Application And The SupportAssist Server
- Setting SupportAssist To Maintenance Mode
- Viewing The Case List
- Viewing The Device Inventory
- Refreshing The Case List Or Device Inventory Display Data
- Viewing And Updating The Contact Information
- Configuring Email Notification Settings
- Accessing And Viewing The System Log Collection
- Viewing Dell SupportAssist Product Information
- Viewing Support Information
- Accessing And Viewing The Logs
- Accessing The Context-Sensitive Help
- Uninstalling Dell SupportAssist
- Troubleshooting
- Related Documents And Resources
SupportAssist Version 1.1 For Microsoft System Center Operations Manager User's Guide
Collection Failed To Upload
If you receive
a SupportAssist email notification indicating an issue uploading the
collection for a specific device and the Collections Status of the device displays Collection Failed to Upload:
- Verify if the system on which SupportAssist is installed is able to connect to the Internet.
- If the system on which SupportAssist is installed connects to the Internet through a proxy server, ensure that you configure the proxy settings in SupportAssist. For more information, see Configuring Proxy Server Settings.
- Perform the connectivity test and make sure that the test is successful. For more information, see Confirming E-Mail Connectivity.
- Verify if the SupportAssist application is able to communicate successfully with the SupportAssist server. See Ensuring Successful Communication Between The SupportAssist Application And The SupportAssist Server.
After resolving
the issue, manually upload a new collection for the device to Dell.
For more information, see Sending The System
Logs Manually.
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