- Notes, cautions, and warnings
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and prechecks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Migration of file attributes
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Interpret migration report
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Program Compatibility Assistant
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Erase Windows 7
- Troubleshooting Windows reset
- Manual Reboot
- Running Dell Migrate on desktop PCs
- Update .NET Framework
- Tips for faster data migration
- Migration of OneDrive files
- Default exclusions from migration
- Error codes
Dell Migrate User's Guide
Error codes
| Error code | Error description | Resolution |
|---|---|---|
|
The migration process failed due to an unexpected error. | Restart both the PCs and then retry migration. If the problem persists, contact Dell technical support. |
| 2206 | The migration process stopped on the old PC. | Restart Dell Data Assistant on the old PC and then restart migration. If the problem persists, contact Dell technical support. |
| 2207 | The migration process paused as data erase was initiated on the old PC. | Perform one of the following steps:
|
| 2466 |
|
Enable network cards from network settings in the PC. If the problem persists, contact Dell technical support. |
| 2467 | The migration process failed due to a network error. | Restart both the PCs and retry migration. If the problem persists, contact Dell technical support. |
| 2482 | One of your PCs is not connected to a network. | Connect both the old and new PC to the same network and restart the migration process. |
| 2485 | Locale information not found. | Contact Dell technical support. |
| 2493 | The names of the logged in user profiles do not match. | Cancel the migration and log in to your old PC with a matching account, or choose to continue migration anyway. |
| 2498 | The connection between the PCs is blocked by firewall. | Contact Dell technical support. |
| 2502 | Unable to locate the other PC. | Check if both the PCs are connected to the same network and then restart migration. If the problem persists, contact Dell technical support. |
| 2505 | The connection to the network has been interrupted. We are continuing to search for the connection. | Reconnect both the old and new PC to the same network to automatically continue migration. If you are unable to connect the PCs, cancel the migration process, and try again later. You may have to choose some migration options again, but the migration process is resumed from where you left off during the transfer. |
| 2508 | Unable to close the application. | Restart the new PC and then restart migration. If the problem persists, contact Dell technical support. |
| 2600 | Unable to fetch the user settings information. | Reinstall SupportAssist and retry migration. If the problem persists, contact Dell technical support. |
| 2601 | Unable to fetch the migration information. | Restart both the PCs and retry migration. If the problem persists, contact Dell technical support. |
| 2602 | Drive mapping has failed. | Restart both the PCs and retry migration. If the problem persists, contact Dell technical support. |
| 2604 | Unable to gather information from the old PC. | Restart the old PC and retry migration. If the problem persists, contact Dell technical support. |
| 2606 | Unable to fetch folder tree details. | Restart the old PC and retry migration. If the problem persists, contact Dell technical support. |
| 2607 | Unable to fetch PC space information. | Restart the migration. If the problem persists, contact Dell technical support. |
| 2701 | Dell Data Assistant version does not match. | Download the latest version of Dell Data Assistant and retry migration. If the problem persists, contact Dell technical support. |
|
The migration process has failed due to corrupt executables. | Perform the following steps:
|
| 2961 | The migration process has failed due to an error in the CDM process. | Terminate the DellDataManager service from the Task Manager. If the problem persists, contact Dell technical support. |
| 2965 | The migration process has failed due to an error in the remote configuration of Dell file transfer utility. | Restart both the PCs and retry migration. If the problem persists, contact Dell technical support. |
| 2967 | The migration process has failed due to an error in the file channel server. | Restart both the PCs and retry migration. If the problem persists, contact Dell technical support. |
| 2969 | The migration process has failed due to an unknown error. | Restart both the PCs and retry migration. If the problem persists, contact Dell technical support. |
| 2970 | The migration process has failed due to a file transfer error. | Restart both the PCs and retry migration. If the problem persists, contact Dell technical support. |
|
The migration process has failed due to permission issues. | Perform the following steps:
|
| 2973 | The migration process has failed due to an error in adding an entry to the migration status table. | Restart migration. If the problem persists, contact Dell technical support. |
| 2974 | The migration process has failed due to an error in the audit migration status. | Restart migration. If the problem persists, contact Dell technical support. |
| 2975 | The migration process has failed due to an error in updating the migration state status. | Restart migration. If the problem persists, contact Dell technical support. |
| 2977 | The migration process has failed due to a change in the system-specific key. | Perform the following steps:
|
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