Dell Migrate User's Guide

If the verification code is not displayed, or if the verification code was displayed and Data Assistant moved to the previous page, perform the following steps:

• If the network gets disconnected on either the old or the new PC, reconnect both the PCs to the same network. After both the old and the new PCs are connected, wait for a moment for the verification code to display on your new PC, and enter the same code in your old PC.
• If the PC is connected to a VPN, old PC might display the verification code but would not pair when the code is entered on the new PC. Disconnect VPNs on both the old and the new PCs. After a few seconds, the verification code is displayed on the old PC. Enter the verification code in the new PC. Ensure that both the old and the new PCs are not connected to VPN while trying to pair them during the migration process.
• If a firewall is configured to block the incoming connections by checking the incoming rules option in Windows Defender Firewall, clear the incoming rules option, and save the configuration. The verification code page is displayed in a moment. If the verification code is not displayed, restart the application.
• Ensure that any anti-virus software that is installed on the system does not block Data Assistant from communicating on the network.