Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Dell Migrate User's Guide

PDF

Troubleshooting when network is disconnected on new PC before pairing

About this task

If both the old and new PCs are not connected to the same network, the following message is displayed:

This PC isn't connected to a network.
Figure 1. Your PC is not connected to the network
Your PC is not connected to the network

Steps

  1. Click the WiFi icon to check if your PC has any network available. Connect your PCs to a network that you recognize and trust. Ensure that you do not use an open or unsecured network such as airports or coffee shops. Use 5G or 5 GHz versions of networks when available for better speeds. For example, use FancyNancy-5G rather than FancyNancy.
    Figure 2. Checking WiFi settings
    Checking WiFi settings
  2. Connect both the old and the new PCs to the same network.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\