1
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1
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Faulty System board
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To troubleshoot the issue with system board, contact Tech support.
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1
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2
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Bad Power_Ctrl Cable, System Board or, PSU
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- Make sure Power_Ctrl Cable is connected.
- Remove PSU and test BIST button outside of the system first, if failed, replace PSU. If not, install back the PSU and test the BIST button again.
- If nothing works, contact Tech Support for system board replacement
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1
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3
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Bad system board, Memory or Processor
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- If you can assist to troubleshoot, narrow down the issue by reseating memory and swapping a known good memory if available.
- If nothing works, contact Tech Support
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2
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1
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Bad Processor
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- CPU configuration activity is in progress or a CPU failure was detected.
- Contact Tech Support
- If you can assist to troubleshoot, narrow down the issue by ensuring CPU 0 is installed, CPU0 and CPU1 is an identical matching pair and swapping a known good CPU if available.
- If nothing works, contact Tech Support
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2
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2
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Motherboard: BIOS ROM failure
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- System is in Recovery Mode.
- Flash latest BIOS version. If problem persists, contact Tech Support
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2
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3
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No Memory
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- If customer can assist to troubleshoot, narrow down the issue by removing the memory module one by one to determine which one failed and swapping to a known good memory if available to confirm.
- Contact Tech Support
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2
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4
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Memory/RAM failure
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- If customer can assist to troubleshoot, narrow down the issue by removing the memory module one by one to determine which one failed and swapping to a known good memory if available to confirm.
- Contact Tech Support
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2
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5
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Invalid memory installed
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- Memory subsystem configuration activity is in progress. Memory modules have been detected but appear to be incompatible or in an invalid configuration.
- If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed.
- Contact Tech Support.
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2
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6
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Motherboard: Chipset
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- Fatal system board failure detected.
- If customer can assist to troubleshoot, narrow down the issue by removing one by one the component on motherboard to determine which one failed.
- If you identified any of the components failed, replace the Component.
- Contact Tech Support.
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3
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2
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PCI Device or Video
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- PCI device configuration activity is in progress or PCI device failure was detected.
- If you can assist to troubleshoot, narrow down the issue by reseating PCI card and removing one by one to determine which card failed.
- Contact Tech Support.
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3
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3
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BIOS Recovery 1
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- System is in Recovery Mode.
- Flash latest BIOS version. If problem persists, contact Tech Support
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3
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4
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BIOS Recovery 2
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- System is in Recovery Mode.
- Flash latest BIOS version. If problem persists, contact Tech Support
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4
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4
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Riser board issue
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- Power issue on Riser second CPU board
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4
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5
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PCIe Add-in Card population issue
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- PCI device is installed on CPU1 slot and CPU1 is not installed.
- If you can assist to troubleshoot, move all PCIe card in CPU1 slot to CPU0 slot. An alternative would be install an identical CPU as CPU0 to CPU1 socket.
- Contact Tech Support
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4
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6
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RAID Volume degraded
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- RAID volume is degraded.
- If you can assist to troubleshoot, us F12 menu to enter Device Configuration tab. Rebuild the RAID volume if possible
- Contact Tech Support.
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4
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7
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System Side cover is missing
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- System side cover(either left or right) is missing.
- Unplug power, Install back all side covers back to the chassis and plug in power.
- Contact Tech Support.
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