You can do reset the password or unlock the account after you complete the security questions enrollment.
From ThinOS 8.6_710 release onwards, using INI parameters, you can disable the Citrix SSPR PIN icon and the
Change my PIN radio button. For more information, see
Dell Wyse ThinOS Version 8.6 INI Reference Guide at
www.dell.com/support.
Supported Environment
Citrix Virtual Apps and Desktops 7.11 and later versions
Support Storefront server 3.7 and later versions
Self-Service Password Reset server 1.0 and later versions
Supported platforms—All platforms are supported
Limitations
Supports only storefront server.
The Legacy Account Self-Service (which needs Account Self-Service Server configured in ThinOS Remote Connections) is independent with this storefront version. Storefront version will cover Legacy Account Self-Service.
The security question enrollment is not supported in Virtual Desktop Infrastructure (VDI) mode.
Before resetting password or Unlocking account
Before resetting your password or unlocking your account, you must register for the security questions enrollment. To register your answers for the security questions, do the following:
From the PNMenu, click the
Manage Security Questions option (Classic and StoreFront only).
The
Security Questions Enrollment window is displayed.
Enter the appropriate answers to the question set.
Click
OK to register the security questions.
Using Account Self-Service
After the security questions enrollment is complete, when ThinOS is connected to a StoreFront server with Self-Service Password Reset enabled, the
Account Self-Service icon is displayed in the sign-on window.
NOTE: If you enter wrong password more than four times in the Sign-on window, the client automatically enters the unlock account process.
Click the
Account Self-Service icon to unlock your account or reset your password.
NOTE: You need to register the security questions for the users before using unlock account or reset password.
Click
Unlock account or
Reset password based on your choice, and then click
OK.
Unlocking account
After you register the security questions, do the following to unlock your account:
Choose a task (Unlock account) in
Account Self-Service window.
Enter the user name.
The
Unlock Account dialog box is displayed.
Enter the registered answers to the security questions.
If the provided answers match the registered answers, then the
Unlock Account
dialog box is displayed.
Click
OK to successfully unlock your account.
NOTE:
If the provided answers are incorrect, the following error message is displayed.
If you provide the wrong answers more than three times, you cannot unlock the account or reset the password, and the following error messages are displayed.
Resetting password
After you register the security questions, do the following to reset your password:
Choose a task (Reset password) in
Account Self-Service window.
Enter the user name.
The
Reset Password dialog box is displayed.
Enter the registered answers to the security questions.
If the provided answers match the registered answers, then the
Reset Password dialog box is displayed.
Enter and confirm the new password.
Click
OK to successfully change the password.
If you provide the wrong answers, you cannot reset the password, and an error message is displayed.
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