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Dell Migrate User's Guide

Migrate and erase data from old PC

Prerequisites

  • For data migration, the operating system installed on old PC must be Windows 7 or later.
  • For data erase, the operating system installed on old PC must be Windows 8.1 or later.
  • .NET Framework 4.5 or later must be installed on the old PC. See Update .NET Framework.
  • The operating system installed on new PC must be Windows 10 or later.
  • You must be signed in as an administrator on both the old and the new PCs.
  • Both the old and the new PCs must be connected to the same local network.
  • Both the old and the new PCs must be connected to a power outlet throughout the data migration process.
  • You must select the same locale on both the old and new PCs. The locale on the PC must be supported by Migrate. See Table 1.

Steps

  1. On your new Dell PC, in the search box next to the start icon on the taskbar, enter SupportAssist. Click SupportAssist from the list of results.

    If SupportAssist is not installed on your PC, download and install SupportAssist. For more information about installing SupportAssist, see the latest version of SupportAssist for Home PCs User's Guide on the SupportAssist for Home PCs documentation page.

  2. Perform one of the following steps:
    • Click Yes on the Would you like to start using Dell Migrate banner.
    • Click Go now in the Dell Migrate can help you copy your files and settings to your new PC, and securely erase data from your old one section.
    Figure 1. SupportAssist on your new PC
    The Dell Migrate page is displayed.
  3. Optionally, to read the service contract, click Terms and conditions.
  4. Click Let's get started.

    If you are unable to launch Dell Migrate, see Troubleshooting issues with launching Migrate through SupportAssist.

    Figure 2. Dell Migrate page on your new PC
    Migrate page on your new PC
  5. If you are on a network that is not classified as a trusted network on your new PC, perform one of the following steps:
    • Click Trust network if you recognize and trust the network to proceed with the migration.
    • Click Cancel if you do not trust the network. Reconnect to a network that you trust and restart the process.
    Figure 3. Security settings for non trusted network on your new PC
    Security settings for non trusted network on your new PC
    Migrate tries to connect your new PC to your old PC. Also, instructions to download and install Dell Data Assistant are displayed.
    Figure 4. Instructions to download and install Dell Data Assistant
    Steps to follow on old PC as displayed on your new PC
  6. On your old PC, download and install Dell Data Assistant from www.dell.com/DataAssistant.
    Figure 5. Download and install Dell Data Assistant on your old PC
  7. Run Dell Data Assistant.
    Figure 6. Dell Data Assistant on your old PC
    Dell Data Assistant on your old PC
    Dell Data Assistant runs the required prechecks on your old PC and notifies if any of the prechecks are not met. For more information about the prechecks that are run by Migrate, see Device discovery and prechecks.
  8. If your old PC is not connected to a trusted network, perform one of the following steps:
    • Click Trust Network if you recognize and trust the network to proceed with the migration.
    • Click Cancel if you do not trust the network. Reconnect to a network that you trust, and restart the process.
    Figure 7. Security settings for non trusted network on your old PC
    Trusting the network on your old PC
    The Dell Migrate page is displayed.
  9. Click Let's get started to connect both the old and the new PCs. For more information about the migration process, see Start Migrate.
    Figure 8. Dell Migrate on your old PC
    Welcome page on your old PC
    Dell Migrate tries to connect your old PC to your new PC.
    Figure 9. Discovering the new PC on your old PC
    Discovering the PCs on your old PC
    After Migrate identifies your new PC on the network, a verification code is displayed on your old PC.
    Figure 10. Verification code on your old PC
    Code is displayed on your old PC
  10. Enter the verification code on your new PC.
    After both the old and the new PCs are paired, a message is displayed on your old PC indicating that the PCs are successfully linked. You must ensure that both the old and the new PCs remain connected to the same network throughout the migration process. Any issue in the connection stops the migration process. For more information about the issues that are related to connecting the PCs, see Code verification.
    Figure 11. PCs linked successfully message on old PC
    PCs connected successfully is displayed on your old PC
  11. If the Windows user account on both the old and the new PCs do not match, a message is displayed to confirm if you want to use different user accounts for the migration process. Perform one of the following steps:
    • Click Continue to continue the migration.
    • Click Cancel to cancel the migration. Log off and log in to the Windows user account that has the same name as that of the user account on the old PC.
    If the user accounts are the same, skip this step. For more information about how to migrate multiple user accounts using Migrate, see Migrate multiple accounts.
    Figure 12. Different user account on old and new PCs
    User accounts do not match on old PC and new PC is displayed on your new PC
    On the old PC, Migrate searches for the files and settings to be migrated from the old PC to the new PC.
    Figure 13. Searching for files and settings on old PC on your new PC
    Searching for files and settings on old PC on your new PC
    Figure 14. Searching for files and settings on your old PC
    Searching for files and settings on your old PC
  12. If you want to skip the migration process and only want to erase the old PC, click Erase This PC on the old PC.
  13. Perform one of the following steps:
    • Click Move everything for me to move all the files and settings from the old PC to the new PC. The supported user files and settings are identified and preselected by Dell Migrate.
    • Click Let me choose what to move to select the files and settings that you want to move, instead of moving everything from the old PC to the new PC.
    Figure 15. Select files and settings
    Select files to migrate on your new PC
    After the old PC has scanned all the files and settings to migrate, a message is displayed stating that the PC is ready to start the migration.
    Figure 16. Ready to migrate page on your old PC
    Ready to migrate page is displayed on your old PC
  14. If you select Let me choose what to move, on the new PC, perform one of the following steps:
    • Select the files and settings to be migrated from the old PC to the new PC.
    • If you have multiple drives on either your old or new PC, click Change in the Files and settings will be saved to section to map the drives between the old and the new PC, and perform the steps in the Mapping the drives section.
    Figure 17. select files and settings to migrate
    Selecting files and settings to migrate on your new PC
  15. Click Migrate now.
    The migration progress is displayed on the new PC, while on the old PC, We're migrating your data now message is displayed. The time Migrate takes to complete a migration depends on the network speed and the amount of data that are selected for migration.
    Figure 18. Migration in progress page displayed on your new PC
    Migration in progress page is displayed on your new PC
    Figure 19. Migration in progress on your old PC
    Migration in progress page is displayed on your old PC
    After the migration is complete, a summary of files and settings that were migrated from the old PC to the new PC is displayed.
  16. Perform one of the following steps:
    • Click Finish to complete the migration.
    • Click here to view the details of the migration.
    NOTE: If any selected files or settings are not migrated, retry the migration progress by performing the steps in Troubleshooting when migration is completed with warnings.
    Figure 20. Migration summary on your new PC
    Migration summary on your new PC
    The migration of files and settings from the old PC to the new PC is completed.
    Figure 21. Migration completed on your new PC
    Migration completed is displayed on your new PC

    For instructions to migrate data from multiple PCs, see the How to migrate data from multiple PCs to your Dell PC video.

  17. On the old PC running the Windows operating system 8.1 or later, click Erase This PC to begin erasing the user files and settings the old PC.
    Migrate also helps you remove files and settings from your old PC after the migration process is complete while retaining the Windows installation. Perform erase on the old PC only after connecting your old and new PC to each other. The verification code must also be entered on both the old and the new PCs.
    Figure 22. Migration completed on your old PC
    Migration completed is displayed on your new PC
  18. Migrate runs the required prechecks on the old PC for erase. For more information about the prechecks that are performed for erase, see Prechecks for erase.
    Figure 23. Running prechecks for erase on your old PC
    Running prechecks for erase on your old PC
  19. If your old PC does not have the latest version of SupportAssist OS Recovery installed, click Windows Reset.
  20. After the We're ready to reset this PC message is displayed, click Launch Windows reset and perform one of the following steps. For more information, see Windows PC Reset. Windows is reset based on the option you select.
    • Click Keep my files to delete applications and settings but retain your personal files.
    • Click Remove everything to delete applications, settings, and personal files.
      NOTE: To remove all your personal files, select Remove everything. You can also set a reminder for Migrate to remind you to erase files and settings from your old PC at your convenience.

      For more information about Windows Reset procedure, see Windows 10 and Windows 8.1.

    Figure 24. SupportAssist OS Recovery is not present on your old PC
    Dell OS Recovery is not present is displayed on your old PC

    For instructions to erase and reset a PC with multiple user accounts, see the How to erase and reset your old PC that has multiple user accounts video.

  21. If your old PC has the latest version of SupportAssist OS Recovery installed, click Reboot to begin Dell Reset, and perform the instructions that are displayed on the page. For instructions to reset your PC using Dell reset, see Reset SupportAssist OS Recovery.

    Related video:How to erase and reset your old PC using Dell reset

    Figure 25. Dell OS Recovery is present on your old PC
    old PC (Erase - Dell OS Recvery present)

    For instructions to erase and reset a PC with multiple user accounts, see the How to erase and reset your old PC that has multiple user accounts video.

    For information about errors that you may encounter during migration and data erase, and the possible workaround, see Error codes.


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