Secure Remote Services

Dell EMC SRS Policy Manager remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

This article provides estimates on scheduling lead time when booking RPS upgrades.

XtremIO: Legacy ESRS-GW and email configurations may be lost after XMS upgrade, XMS replacement (XMS FRU), or XMS recovery to/with version 6.3.0-62

On August 20, 2021, Dell Technologies announced the Next-Generation consolidated connectivity solution availability for Secure Connect Gateway 5.0 (servers, networking, data storage, data protection, hyperconverged and converged systems). It provides customers with a single solution for managing their entire Dell environment in the data center.

Need to make changes to the customer account so Integrated SRS will work on Dell Unity.

An overview of what a Data Domain Autosupport or ASUP is and what information or data that it contains.

When upgrading to Secure Connect Gateway (SCG) from EMC Secure Remote Services (ESRS), the customer is unable to register Unisphere with CloudIQ.

ESRS (centralized configuration) status is showing missing from the UI.

This article explains how to solve and error when trying to connect to the switch remotely by Secure Connect Gateway (SCG): Error: Failed to initiate Remote support due to connectivity issues from the gateway.

ECS to SCG connection fails due to temporary issues with Dell asset record synchronization and in some other cases, SCG connection is not allowed (dark sites). In such situations, xDoctor cannot be activated. Without xDoctor activation, ECS will not send dial-home alerts or appear in xDoctor/CLM, as xDoctor uses SMTP to report alerts to CLM. Therefore an email is sent to the recipient when an alert is generated, no dial-home service request is generated without xDoctor portal and CLM connectivity. This KB explains the steps to activate xDoctor using a dedicated SMTP server instead of SCG. Each SCG gateway has an integrated SMTP server. If present, it can be used instead of a dedicated SMTP server until SCG issues are resolved.

Dell EMC SRS Virtual Edition contains remediation for multiple third-party components that may be exploited by malicious users to compromise the affected system.

Information on which IP addresses and ports are used outbound to Dell SupportAssist.

Subscribe for email notifications about outages affecting Remote Connectivity services: Connectivity Hub, ServiceLink, Service Control Gateway (SCG), Secure Remote Services (SRS), and SupportAssist Enterprise 4 (SAE).

After High Availability (HA) failover the Control Processors (CP) are not synchronized, and rebooting the standby CP does not resolve the issue.

The end of service life (EOSL) for the Virtual and Docker editions of the Secure Remote Services v3.x software is June 15, 2023. The software will be fully retired on January 31, 2024. The replacement solution is the next-gen secure connect gateway technology.