NetWorker Module for Databases and Applications

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This article documents the solution to the NetWorker Management Console (NMC) installation failure to start the gstdbinit process.

These instructions describe how to replace the default NetWorker self-signed certificate with a CA-signed certificate on a NetWorker Management Console (NMC) server.

These are the general steps to replace the default NetWorker self-signed certificate with a Certificate Authority (CA)-signed certificate for the "AUTHC" and "NWUI" services. This KB applies when the NetWorker server and NetWorker Web User Interface (NWUI) server are installed on Windows operating systems.

This KB details the process that is required for configuring "AD over SSL" (LDAPS) from the NetWorker Web User Interface (NWUI).

These are the general steps to replace the default NetWorker self-signed certificate with a Certificate Authority (CA)-signed certificate for the "AUTHC" and NetWorker Web UI (NWUI) services.

Overview of configuring AD or Secure Lightweight Directory Access Protocol (LDAPS) with NetWorker using the NMC's external authority wizard. This KB can also be used for instructions on updating an existing external authority configuration.

This article defines the diagnostic approach of troubleshooting Virtual Machine (VM) backup or restore performance issues when using the NetWorker VMware Protection (NVP) vProxy solution.

This article provides an overview of how to clear Java cache, enable Java console, and configure Java debug on Microsoft Windows systems using NetWorker Runtime Environment (NRE) to access the NetWorker Management Console (NMC).

This KB provides a general log location for NetWorker Virtual Edition (NVE) upgrade or install failures.

This KB provides an overview of how to clear Java cache, enable java console, and configure Java debug on Microsoft Windows systems using NetWorker Runtime Environment (NRE) to access the NetWorker Management Console (NMC).

NetWorker server workflow backup completed successfully, but skipped connection failed clients without error/warning.

NetWorker VMware Protection (NVP) backup workflows intermittently fail with the error "Unable to bind socket to port 0 from connection port range 0-0: Cannot assign requested address." The same socket bind error also appears for other NetWorker processes and workflows on the server. The failure occurs because the NetWorker server operating system has exhausted its available sockets, leaving no open sockets for NetWorker processes to bind to.

In Dell NetWorker environments where backup and clone actions are configured within the same workflow, the nsrim process may prematurely delete both full and incremental save sets from the clone volume even though dependent save sets still exist and have not yet expired. This breaks the backup chain on the clone device, rendering recovery from the clone impossible if the primary backup volume becomes unavailable.

The Recover tab in NetWorker Management Console (NMC) does not display any recovery job information, including both historical and active recovery sessions.

Dell NetWorker vProxy backup for a VM fails due to failing VMware snapshot. ERROR: Snapshot creation task failed: An error occurred while taking a snapshot: Invalid change tracker error code

After upgrading to Dell NetWorker 19.14 on Windows Server 2022 Standard, the GST (NetWorker Management Console) service may fail to start. When attempting to start the service, an entry point error is displayed indicating a conflict between the OpenSSL libraries installed on the operating system and those bundled with NetWorker.

NetWorker Staging is failing for Block Based Backup (BBB)

NetWorker Web User Interface (NWUI) services was crashing and not working properly after installation on Linux RHEL 9.6 and later versions.

GST was crashing after NetWorker Management Console (NMC) installation on Linux RHEL 9.6 and later versions.

The recommendation process finishes, yet the ESXi hosts and already‑deployed Avamar proxies are absent from the view. This is caused by a software defect in the topology manager WAR file.

The NetWorker Management Console (NMC) server installation includes PostgreSQL for the NMC databases.

This KB serves as an overview of the rabbitmq service, associated log files, and additional debugging that can be applied.

The NetWorker server includes a RabbitMQ and Erlang. The RabbitMQ and Erlang versions change throughout NetWorker releases.

This article details the different PostgreSQL versions used by the NetWorker Management Console (NMC) and NetWorker Web User Interface (NWUI) servers. It also demonstrates how to identify the PostgreSQL version used by the active NMC and NWUI databases.

Error fetching vCenter information for ESXi vCenter hostname: Reason Dispatcher Request timed out NetWorker

Active Directory users cannot log in to NetWorker and to NMC. The error generated is "incorrect username or password".

NetWorker VMware Protection (NVP) vProxy backups fail when they run against a specific vProxy appliance in the environment. The NetWorker server reports the vProxy as "unavailable," and the vProxy logs show continuous errors indicating the AMQP message bus connection is refused on port 5672. The RabbitMQ message bus process on the vProxy appliance cannot start because it is unable to reach the Erlang Port Mapper Daemon (epmd), which can be caused by incorrect /etc/hosts entries, DNS resolution failures, or a disabled IPv6 configuration on the vProxy. This issue is environmental and can affect any NetWorker and vProxy version.

This article outlines how to manually change the hostname and network settings on an NVP vProxy appliance.

This article provides an overview of how to perform an Azure Virtual Machine (VM) File Level Restore (FLR) using the nsrazure_flr_recover command.