VPLEX Series

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.

This article provides estimates on scheduling lead time when booking Remote Proactive Services (RPS) upgrades.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates

Isilon/PowerScale node panics

After an upgrade to GeoSynchrony 6.0 Service Pack 1 Patch 2 (6.0.1.02.00.03), distributed virtual volumes have a service status of "disconnected." This does not affect I/O, and there should be no data unavailability (DU) due to this issue.

This article describes how to identify which storage or LUN is presented at a particular naa-id.

A VPLEX distributed device is experiencing performance issues due to high write latency.

After an upgrade to AppSync 3.8 or after introducing a VPlex configuration into an existing AppSync environment Oracle Service Plans that previously worked may fail with Event [ORCL_000055]: Protection on the DB Failed. Archive Log/FRA Destination cannot be on the same consistency group as the data files/control files/redolog files. Non Hot Backup Service Plans work fine.

Newly provisioned Logical Units (LUs) are listed under the logical-units context but not under the storage volumes context.

This article describes an issue where the automated meta-volume backup process may fail if the underlying storage-volume component used to create the meta-volume has been renamed. This article provides the workaround steps to resolve the issue.

This article addresses workarounds that can be used if when working with VPLEX SRA or VMware SRM for storage synchronization during a recovery plan there is a failure when certain commands are sent through RESt API.

This article talks to the issue where in the legacy Flash Graphical UI, GeoSynchrony pre-6.2, where listing the Storage-Volumes fails to retrieve the volumes for the cluster if the cluster names were renamed from the default names, Cluster-1 and Cluster-2 (if a metro), to a user preferred name. This was also seen to be an issue with the HTML5 Graphical UI in the 6.2.x version as well.

Connectivity validate-be states storage-volumes have more than supported (4) active paths. No configuration changes have been made and the zoning, and mapping/masking are confirmed to be good.

This article talks to an issue where the "ndu pre-check" shows error in I/O aborts.

This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.

This article talks about when a Distributed Device, at the Virtual Volume level, shows a service status of inactive. Workaround provided.

This article describes how to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.

Dell Storage Simple Support Matrices on E-Lab Navigator provide the optimal interoperability for your storage solution.

This article provides links to VPLEX Best Practices documents.

This article explains Dell guidelines on company administrator assignment.

This article explains how to assign an Initial Company Administrator.

This article explains how to promote Company Administrators.

SK Hynix PE8010 & PE8030 NVMe M.2 drives have been observed to report a PDR3 Event Code and failed status.

This article provides a list of security vulnerabilities that cannot be exploited on Dell VPLEX GeoSynchrony 6.x SuSE Linux Enterprise Server (SLES) OS but which may be identified by security scanners.

This article talks to the issue where after configuring LDAP and attempting to log in using the LDAP user accounts user observed an error message and what the error message means.

RecoverPoint (RP) initiators are reported as logged in without a corresponding RecoverPoint Appliance (RPA) registration. This occurs on a VPLEX Metro configuration when issuing the rp validate-configuration command.

Post upgrade of a VPLEX to GeoSynchrony 6.2 Patch 5 director firmware may crash if UNMAP IO size is larger than 1MB and the volume is protected by RecoverPoint.