NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>

Backups of a Windows client are failing due to Microsoft Volume Shadow copy Service (VSS) issues. There are several different reasons that could result in VSS failing to process a snapshot on the client operating system; e.g: Unstable VSS writer, or insufficient space to create a snapshot. VSS is required for SYSTEM STATE or DISASTER RECOVERY: save sets or when completing Block-Based Backups (BBB). VSS must be stable and working correctly on the host operating system before it can be used with NetWorker backups.

This article describes how it is possible to implement a few tracing options for Microsoft Volume Shadow Copy Service VSS. Sometimes it is necessary to collect debug information at the VSS layer for troubleshooting issues involving snapshots creation.

vProxy appliance does not apply or retain network parameters.

vCenter account locks due to login failures.

During Cyber Recovery, after the sandbox is created, the vProxy is unable to register to the vault NetWorker server.

This KB article discusses NetWorker disaster recovery support.

VMware View in table mode does not show the Protection Policy Group for a VM.

The NetWorker Virtual Edition (NVE) appliance is deployed in an Azure cloud environment. The NVE OS Rollup fails while performing task "Pre-Actions Before Install Operating System Security Patches with selected SuSE (8 of 18)."

An OS Rollup package was applied to a NetWorker Virtual Edition (NVE) appliance. It is observed that the rollup reports as completed successfully, but it did not update many of the OS packages.

The NvePlatformOsRollup is applied on the NetWorker Virtual Edition (NVE), the NVE rollup fails at 45%. It does not correctly detect the OS type so the rollup fails.

NetWorker Virtual Edition (NVE) OsRollup fails "One or more nodes are not running SLES failed" when there are incorrect configurations in the NVE's SSHD_CONFIG file.

The Network Management Data Analyzer (NMDA) Sybase client configuration wizard times out because the Sybase user lacks the administrative role needed for database dump and load.

Arabic characters display correctly in the Windows User program but fail to render properly in NMC Recover.

A NetWorker Virtual Edition (NVE) operating system rollup fails, reporting "One or More Nodes Not Running SLES". The /root/.bashrc was modified.

Application of NetWorker Virtual Edition (NVE) operating system roll up fails with error "Failed to start NetWorker Management Console."

Modification of authc_config password policy requirements fail with error "Certificate for does not match any of the subject alternative names"

This article explains how to troubleshoot NetWorker Scheduled Cloning Issues.

This knowledge article accompanies the NetWorker YouTube channel video of the same name and is intended to be complementary.

When logging into the NetWorker vCenter User Interface (VCUI) plug-in in VMware vSphere, an error states "vCenter not registered with NetWorker server." However, the vCenter is registered and viewable from other NetWorker tools. All data protection operations are successful from other NetWorker user interfaces.

This article provides additional information regarding how to perform a Virtual Machine (VM) restore if a vCenter resource has been renamed.

Backup fails with "Canceling backup upon vCenter user request"

The NetWorker Web User Interface (NWUI) reports an error "This <NWUI server> page can't be found."

NetWorker authentication to the server fails on port 9090, preventing logins and API communications.

NetWorker Management Console (NMC) database backup fails after NetWorker upgrade. The NMC server is installed on a Windows server.

A NetWorker job is stuck in a running state in the NetWorker Web User Interface (NWUI) long after job has been completed.

NWUI login fails with "Failed to authenticate user <user name> with the provided password on Authentication Server <Authc server hostname>"

nsr commands fail while logged as root, or when running nsr commands from an Administrator command prompt.

NetWorker: Bootstrap backup fails when saving the authentication database. Error: `nsrauthcasm' exited with code 1 Can't encode arguments.