Integrated Data Protection Appliance Software

PowerProtect DP Series Appliance and IDPA: VMware vSphere 6.7 support for users running IDPA & PowerProtect DP Series Software 2.5 through 2.7.2

PowerProtect DP Series Appliance and IDPA: Multiple SUSE vulnerabilities detected on ACM within appliance version 2.7.2.

This article describes a condition where the Data Domain filesystem fails to start due to a potential Non-Volatile Random Access Memory (NVRAM) mismatch. It also provides a validated workaround to restore filesystem availability.

This article describes how to troubleshoot memory-related alerts on Dell Data Domain systems, including how to identify a faulty DIMM that requires replacement. It covers common alert codes, root causes of correctable and uncorrectable ECC errors, and step-by-step resolution guidance such as initiating POST-Package Repair (PPR), running diagnostic CLI commands, and performing physical troubleshooting.

Dell Samsung Serial Attached SCSI (SAS) PM1653 and PM1655 solid state drives may report excessive Sense Key faults 0x3, 0x11, 0x0, or 0x4, 0x29, 0x4. These faults have the potential to cause unexpected drive issues.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

An Avamar backup or restore job is experiencing an issue. In order to diagnose why, it is necessary to locate the Avamar client log files. This article details various methods to do this.

Avamar is unable to remove the imported-ca for login-auth during certificate renewal due to changes in certificate ownership within the Data Domain. This can cause failure within GOAV when sync'ing updated certificates to Data Domain

This knowledge base article shows how to upgrade avamar virtual machine proxy using proxy deployment manager (PDM).

This article describes how to ACM password "out-of-sync" errors caused by changes to the default identity source in vCenter (Hypervisor Manager).

This article describes causes, and resolution for security warnings observed for the PTAdmin account in iDRAC.

This article describes how to identify and resolve memory-related errors on Dell Data Domain systems.

Reporting is one of the key functions of DPA. This KB Article shows how to run reports and how to set up scheduled reports in the DPA.

The IDPA upgrade to version 2.3 fails on Avamar with the error "Avamar EBR Server initialization failed." This issue occurs when the ACM attempts to reset the lockbox on Avamar during the upgrade process.

FLR fails saying that it is not available for datastores () using transport mode 'Hotadd'

Summary: How to upload support materials or dumps to a Dell Managed File Transfer (MFT) or Dell EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.

Ghost or stale disk entries appear in the Appliance Configuration Manager when the iDRAC job queue or PTAgent/iSM cache becomes stale, causing health status mismatches between ACM and iDRAC.

This is article is a Troubleshooting guide (TSG) or Problem Resolution Path (PRP) for IDPA components registration with Secure Connect Gateway (SCG)

DPE vApp backups fail with error "vmwappimage Error <19591>: httpPost: http_code: 500 sending to url 'https://localhost:8080/vcp-ba-vappplugin-ws/vapp'" due to load balancer issues. Load balancers like CloudFlare load balancer are known to cause HTTP 524 Origin Time-out error causing the backups to fail.

Prediction Enabled Automatic Cleaning is run only when its prediction engine determines whether used capacity exceeds a configured percentage within a configured time.

The Management Console Server (MCS) does start after a rollback, reporting "GSAN rollbacktime does not match stored rollbacktime." (Applicable to Virtual Backup Appliance (VBA), Integrated Data Protection Appliance (IDPA), and any Avamar configuration)

NDMP Restore on IDPA version 2.1 fails with error "Backup is invalid or not an NDMP backup." When verified, the backup is valid. The issue happens due to Data Domain issue 209416 on DD Boost library 3.4.0 which comes embedded with Avamar version 7.5.0-183. This issue can be seen when Data Domain IFGroups are enabled and the session security configuration is set to dual, single, or mixed mode.

The Data Domain appearing as "red" in the Avamar User Interface (AUI) or Avamar Administrator console can be caused by several different issues. This guide provides a structured troubleshooting path and directs to relevant articles for diagnosing and resolving these conditions.

PowerProtect Data Protection Series: Protection Storage or Data Domain: Security Officer Account Resolution Path

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article covers how to work around the vulnerability CVE-2026-31431 (copy fail) on IDPA 2.7.9.

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

PowerProtect DP Series and Integration Data Protection Appliance (IDPA): PowerProtect DP Health Check Utility shows failure for "validate_vsan" check with error message "Storage Pool validation failed".

This KB walks you through the IDPA Deployment failure on Protection Storage with error "FAILED: Configuring Protection Storage. Error: Failed to add interface". This error was observed on a 2.4 system however, it may arise on other versions as well. The root cause at the moment appears to be a timing issue during deployment.

This KB Article explains the procedure to disable email alerts on IDPA.