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Enabling Guaranteed replication causes all tape mounts to the affected drives to hang.
Updated: May 12, 2026
ID: 000195052
DLMCMD must be APF authorized.
Updated: May 11, 2026
ID: 000190469
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: August 03, 2026
ID: 000132371
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: July 31, 2026
ID: 000185734
Isilon/PowerScale node panics
Updated: July 20, 2026
ID: 000194064
License file installation failed with error: RC 3: No new valid features found in the uploaded license file. Users may have to delete old license files first, then upload the new license file.
Updated: July 02, 2026
ID: 000081163
This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.
Updated: June 10, 2026
ID: 000183044
This article describes how to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.
Updated: June 05, 2026
ID: 000021638
This article explains Dell guidelines on company administrator assignment.
Updated: May 24, 2026
ID: 000379388
This article explains how to assign an Initial Company Administrator.
Updated: May 23, 2026
ID: 000374134
This article explains how to promote Company Administrators.
Updated: May 23, 2026
ID: 000374126
SK Hynix PE8010 & PE8030 NVMe M.2 drives have been observed to report a PDR3 Event Code and failed status.
Updated: May 21, 2026
ID: 000225181
DLm: Error DLm2671E: Volume 143091 error migrating from \'/tapelibKROG/15\' to \'/tapelibKROG/DD1_ZOS_FS2\' "
Updated: May 19, 2026
ID: 000060913
This article provides a quick check on the Data Domain to see if the Disk Library for Mainframes (DLm) is configured. From the Data Domain (DD) Command Line Interface (CLI) or ASUP output, perform a string search on 'dlmconfig' which is a decent DLm indicator. DLM PSNT and Serial number can possibly be found as well.
Updated: May 19, 2026
ID: 000218717
DLMHOST started task sample JCL from older versions specifies EOL console name parm.
Updated: May 18, 2026
ID: 000216398
Command processor job completes but has no output
Updated: May 17, 2026
ID: 000211934
A tape that is created with either an explicit retention period of zero days or with no retention period specified, using a DLm Device with Data Domain Retention Lock (DDRL). The request is not honored by the DLm solution, and instead, a longer retention period is applied depending upon the storage retention lock dates specified.
Updated: May 15, 2026
ID: 000204108
When tape is mounted on a device with Guaranteed Replication (GR) set to RUN, a replication-refresh occurs for Rewind-Unload (RUN) command from mainframe. If replication-refresh exceeds GRTIMEOUT, the host RUN receives a unit check with 'equipment check' sense.
Updated: May 15, 2026
ID: 000202120
Vary tape drives offline at the mainframe, power down the VTEs, then the storage arrays. Power on in reverse order.
Updated: May 14, 2026
ID: 000199338
A slow mount condition caused the mainframe to unready the DLm device, this can hang the job or orphan the tape mount. See partner notes for additional information.
Updated: May 13, 2026
ID: 000198155
CloudIQ combines proactive monitoring, machine learning and predictive analytics so you can take quick action and simplify operations of your on-premises infrastructure and data protection in the cloud.
Updated: May 13, 2026
ID: 000198149
DLm: vtd application time is not synced to DLm VTE time
Updated: May 12, 2026
ID: 000192254
Update to DLm Write Once Read Many (WORM) tapes is not permitted.
Updated: May 11, 2026
ID: 000191344
Customer Viewable / DLm health check Data Mover status check fails on data mover getreason command; DLm Tools error - ref: DLm Escalation DLME-5122
Updated: May 11, 2026
ID: 000191228
Dell Support can identify which port of a DLm VTE is showing errors via the 'btitool show link info' command. However, if this output is free of errors the customer will need to troubleshoot the customer network.
Updated: May 10, 2026
ID: 000188565
Basic DLm LDAP Authentication resources
Updated: May 10, 2026
ID: 000187558
Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: May 10, 2026
ID: 000187496
DLMSCR is attempting to scratch tapes which reside only in a customer's legacy virtual tape system, not the DLm.
Updated: May 09, 2026
ID: 000186327
Target DLm unit mounting a tape before it is fully replicated. Replication will lock the tape on the target side.
Updated: May 09, 2026
ID: 000186056
All SSH access to the Data Domain restricted via DD System Manager
Updated: May 09, 2026
ID: 000185098