VxRail Software

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

A guide to Dell customers on how to prepare for an upgrade of their VxRail cluster with the Remote Proactive Support Team.

Dell VxRail: Secure Remote Services (SRS) and Secure Connect Gateway (SCG) Support Matrix.

Event code: VXR508PDR60 This event code indicates "Error occurred on <physical disk> : <error code>."

Event code: VXR508PWR1004 This event code indicates "The system performance degraded because power capacity has changed."

Event code: VXR508TMP0126 This event code indicates "Disk drive bay temperature is greater than the upper warning threshold."

Event code: VXR508PDR1103 This event code indicates "Drive <number> is the hot-spare drive."

Event code: VXR508PDR217 This event code indicates "Unable to complete the Cryptographic erase operation on the physical disk drive <drive name>."

Event code: VXR508PDR1104 This event code indicates "Consistency check is in progress for drive <number>."

Event code: VXR508PSU0007 This event code indicates "Power supply <number> is operating at 110 volts, and could cause a circuit breaker fault."

Event code: VXR508PSU8502 This event code indicates "The PSU in slot <slot number> detected 110 VAC input voltage and does not match chassis configuration."

Event code: VXR508PDR1108 This event code indicates "Rebuild was aborted for drive <number>."

Event code: VXR508PSU102 This event code indicates "Power supply <power supply unit> status is unknown."

Event code: VXR508PCI5009 This event code indicates "The PCIe adapter in the PCIe slot<PCIe slot number> was removed from the slot while the server<server slot number> was turned-on."

Event code: VXR508PDR1003 This event code indicates "Drive <number> in disk drive bay <bay> is the hot-spare drive."

Event code: VXR508PST0080 This event code indicates "An issue was detected. System at boot F1/F2 prompt. Requires entry to continue."

Event code: VXR508PDR9000 This event code indicates "Foreign Configuration was detected on <physical disk drive name>."

Event code: VXR508PDR206 This event code indicates "<physical disk name> is a solid state drive (SSD) that is not supported by the controller."

Event code: VXR508PDR114 This event code indicates "The <PCIe solid state device name> is approaching read-only mode."

Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates

VxRail upgrade on some releases encounters error code 1. Logs show a PBM error adding a disk, and the vSphere Storage Service reports ‘Healthy with errors’, blocking profile access.

When the BIOS is updated with TXT enabled, it installs it encrypted as a security measure. If TXT is ever later disabled, a BIOS update is not allowed until TXT is reenabled.

Power supply was removed from a node and expected a dial-home case to be created.

During boot the VM shows “An unrecoverable IOException occurred so the connection was closed” then stops, logging a PIIX4 PM Soft Off entry, indicating the guest OS triggered the power‑off.

After cancelling a VxRail Manager upgrade, VxVerify flags a lcm_state failure with a 404 API error, empty bundle_state.json, no LCM task in the database and missing lock data, showing LCM webapp stopped.

Migration stops with an Open Virtual Appliance (OVA) pre‑migration health‑check timeout, shown as an SSH failure to an IPv6 address. The source VxRM VM has IPv6 disabled, causing the check to fail.

During an upgrade to 8.0.380, the upgrade may fail during Platform Service queries after its reboot and upgrade of the Platform Service VIB to 8.0.380.29572188. In 8.0.380 the iSM VIB is removed, with the Platform Service taking over the tasks that iSM previously handled. Please DO NOT install the iSM VIB on hosts after they upgraded to 8.0.380.

This KB article briefly discusses Event code: VXR508PDR56

This KB article discusses using the Linux Domain Information Groper (dig) to verify the customer Domain Name System (DNS) configuration when there are suspected name resolution issues.

Event code: VXR508PDR86 This event code indicates "Bad block table on <physical disk> is full."